See all properties

Orient by Isrotel exclusive

5.0 star property
Luxury Jerusalem hotel in Emek Refaim with a full-service spa

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Orient by Isrotel exclusive

View from room
Sun deck
Hallway
Minibar, in-room safe, blackout curtains, free WiFi
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
The price is S$395
includes taxes & fees
1 Oct - 2 Oct
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Family Room, 1 Bedroom

Minibar, in-room safe, blackout curtains, free WiFi

Family Room, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
Hairdryer
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Templer Executive Room

Minibar, in-room safe, blackout curtains, free WiFi

Templer Executive Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
Hairdryer
Minibar
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Garden Room

Minibar, in-room safe, blackout curtains, free WiFi

Orient Garden Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Separate bath and shower
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient City View Suite

Living room

Orient City View Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Separate bath and shower
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient City View Room

Minibar, in-room safe, blackout curtains, free WiFi

Orient City View Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Separate bath and shower
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient Old City View

Minibar, in-room safe, blackout curtains, free WiFi

Orient Old City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Separate bath and shower
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient Suite

Minibar, in-room safe, blackout curtains, free WiFi

Orient Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Separate bath and shower
  • 43 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Templer Deluxe Room

Minibar, in-room safe, blackout curtains, free WiFi

Templer Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
Hairdryer
Minibar
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Room

Minibar, in-room safe, blackout curtains, free WiFi

Orient Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Rainfall showerhead
Separate bath and shower
  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

Lobby sitting area
The Inbal Jerusalem
Pool
Spa
Kids pool
Parking included
9.0 out of 10, Wonderful, (607)
The price is S$429
includes taxes & fees
1 Oct - 2 Oct
The Inbal Jerusalem

About the area

Map
3 Emek Refaim St, Jerusalem, 91999

What's nearby

  • Jaffa Gate - 17 min walk
  • Mamilla Mall - 18 min walk
  • Church of the Holy Sepulchre - 2 min drive
  • Al-Aqsa Mosque - 4 min drive
  • Western Wall - 5 min drive

Getting around

  • Jerusalem Biblical Zoo Station - 18 min drive
  • Yekuti'el Adam Station - 21 min drive
  • Tel Aviv (TLV-Ben Gurion) - 54 min drive

Restaurants

  • ‪התחנה הראשונה - ‬3 min walk
  • ‪Birma Coffee - ‬4 min walk
  • ‪Fiori (פיורי ירושלים) - ‬3 min walk
  • ‪הבוטקה - ‬6 min walk
  • ‪Hummus Abu Shukri - ‬9 min walk

About this property

Orient by Isrotel exclusive

Luxury hotel located in Emek Refaim
Close to Western Wall and Al-Aqsa Mosque, Orient by Isrotel exclusive provides a rooftop terrace, dry cleaning/laundry services and a bar. Treat yourself to a body treatment, a facial or a massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a business centre.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge) and luggage storage
  • A 24-hour front desk, concierge services and a lift
  • A TV in reception, tour/ticket information and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 243 rooms have comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Heating, daily housekeeping and phones

Languages

Arabic, English, French, Hebrew, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per day)
  • Valet parking on site (USD 30 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (7,535 square foot of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Art Deco architecture
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 35 for children
  • Self-parking fee: USD 15 per day
  • Valet parking fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal outdoor pool opens in April
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Orient Jerusalem
Orient Hotel Jerusalem
Orient by Isrotel exclusive Hotel
Orient by Isrotel exclusive Jerusalem
Orient by Isrotel exclusive Hotel Jerusalem

Frequently asked questions

Does Orient by Isrotel exclusive have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Orient by Isrotel exclusive?

As of 29 Sept,2024, prices found for a 1-night stay for 2 adults at Orient by Isrotel exclusive on 1 Oct,2024 start from S$395.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Orient by Isrotel exclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Orient by Isrotel exclusive?

Self-parking is available for USD 15 per day. Valet parking is available for USD 30 per day.

What time is check-in at Orient by Isrotel exclusive?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Orient by Isrotel exclusive?

Checkout is at noon.

Where is Orient by Isrotel exclusive located?

Located in Emek Refaim, this luxury hotel is within 1 mile (2 km) of The First Station and Western Wall. Montefiore Windmill and Mishkenot Sha’ananim are also within 10 minutes.

Orient by Isrotel exclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 610 reviews" "
Rating 8 - Good. 134 out of 610 reviews" "
Rating 6 - Okay. 29 out of 610 reviews" "
Rating 4 - Poor. 17 out of 610 reviews" "
Rating 2 - Terrible. 19 out of 610 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Very good breakfast, room is clean, bathroom is clean, 2 pools one inside and one on the roof with a beautiful view
Stayed 1 night in Sep 2024

6/10 Okay

DANIEL

Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The property is beautiful. The room was unique and just lovely. The pool is amazing
Stayed 4 nights in Jul 2024

8/10 Good

Nathan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The Orient is conveniently situated in the Week Rifaim area of Jerusalem. It's a 20 minute walk to the old city. Property looks good rooms are nicely set up, cleaning service good. My only negative is that they don't have enough front desk help.
Stayed 1 night in Jul 2024

4/10 Poor

Shiri

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Tamar

Stayed 5 nights in Jul 2024

4/10 Poor

Marla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed as two years ago I stayed for week and really looked forward to coming back. The sink was completely off the counter. The shower leaked all over the floor and the soaked the washroom. The fridge never worked and the light switches fell off the wall. Upon checkout the clerk informed me that the fridge is not suppose to get cold. When you are told a fridge is in the room for medication then you expect it to work. I was told by the clerk they would hold my medication. That is not an acceptable answer. Very disappointed
Stayed 1 night in Jul 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2024

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, let down by breakfast service
The Orient is beautiful, in a lovely part of Jerusalem, with amazing views from the pool. The only downside is the very poor, chaotic service at breakfast. Items, including gluten free and dairy products aren’t labelled properly, getting service is very difficult, tables are cleared slowly.
Stayed 4 nights in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back
A beautiful hotel! Rooms are beautifully appointed. We stayed in the heritage building and loved the combination of antique and modern styles. Felt like an oasis. The staff were friendly, welcoming and responsive to all our requests. The food was delicious and an exquisite buffet at breakfast. The dining room got a bit hectic at times in the mornings, and it sometimes felt like they were understaffed as it took a long time to get coffee. But we could see that the staff were doing the best they could under the circumstances.
Stayed 3 nights in Jun 2024

10/10 Excellent

Norma

Stayed 12 nights in Jun 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Pool on roof was excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here and most of the staff was very nice. The facility was clean and the food and drinks were great. We will come back again!
Stayed 2 nights in May 2024

10/10 Excellent

Michael, LosAngeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orient is on the edge of the German Colony making it convenient to access the center of Jerusalem. It is by the old Train Station. The staff is attentive. The morning breakfast is very good. We have been there several times and have always found it a nice place to stay,
Stayed 6 nights in May 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and in great location.
Stayed 2 nights in May 2024

8/10 Good

bernie

Liked: Cleanliness, property conditions & facilities
Everything about the hotel, the room, and the food was excellent. What was disappointing was the service related to the room. We waiting 30 minutes before receiving our luggage. We were promised an extra luggage rack and a refridgerator (or activated wine cooler) and no one returned.There seems to be a shortage of staff because this is not indicative of a 5 star hotel.
Stayed 4 nights in May 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Eugene

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel's "Family rooms" turned out to be in a semi-basement, conveniently omitted from the booking details. Not worth it. Also, expect fluctuating water temperatures, no iron, or coffee amenities in this supposed 4-star hotel. We booked last minute and regret it. Had positive experiences with the chain before, but strongly advise avoiding this location.
Stayed 2 nights in Feb 2024

6/10 Okay

Alon

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not good enough. Never clean.
This is the second time we stay at the Orient and both times we had serious cleanliness and service issues. This time when we checked into our room, it stank of urine. We quickly spotted 3 urine puddles, 2 on the sofa, and a massive yellow one on the rug. We called guest services, and they sent someone who replaced the sofa and removed the rug. It took an hour and during that time we were forced to bend over on all four and smell urine from the floor. The crazy thing was that as far as the hotel was concerned, by replacing the sofa the issue was resolved. Nobody ever followed up with us, nobody offered a resolution, nobody really cared. We didn't even get an apology until we went out of our way to demand one. We complained and eventually got £50 back. We said it wasn't enough but nothing more was offered. Also, the service at the rooftop bar is ABYSMAL. Literally. Nobody there is interested in offering any service to hotel guests, and if you ask for something you get a response that verges on loathing. Really unpleasant woman worked at the bar and the lifeguards are generally rude. It's representative of the issues you'd expect to find at the Orient. It is a beautiful property in a great location, but is so badly managed it actually feels un-managed at times.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie

Stayed 6 nights in Apr 2024

10/10 Excellent

shlomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Abba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Jerusalem
Amazing staff and wonderful amenities including a wonderful breakfast
Stayed 1 night in May 2024

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024