4/10 Poor
Sandy
Travelled with family
13 Dec,2024
Disliked: Amenities
There were three schools staying at the hotel and they were completely out of control. They ran around screaming and stomping until 2 am for 2 nights. After the first night I complained to management who assured me they were leaving that day - but were there running around all night again the next night. They clearly didn’t care about the other guests comfort as we were completely overrun by out of control teenagers.
The dirt and garbage under the sofa was also pretty disgusting.
Heading back to Heidelberg next week and I have cancelled my reservation and booked elsewhere.
Sandy
Stayed 4 nights in Dec 2024