Hatten Square

Friendly staff, new with almost complete amenities for family needs. Could have looked into the broken elevator situation faster during this peak tourist season with a better SOP and pre-planning work. Worth a stay for its gd location. If you stay in the top few floors the fantastic view of KL and the mountains is rewarding.

Awesome view of Pavilion at night from room and KLCC from roof garden. Bathroom floor was slippery when wet and my toddler fell during shower. Cheers to Expedia for coming through with a relocation to this Agile Suite after my confirmed booking at next-door Ayatt was camcelled by host. Shameful business tactic.

I recently stayed at this property for four nights, and unfortunately, it did not live up to expectations. While the location is nice, and the property itself has a lot of potential, the experience was disappointing due to a lack of basic services and communication issues. Firstly, there was no housekeeping at all during my entire stay, which was frustrating and left the room feeling neglected. This made a big difference in the overall comfort and cleanliness, which are essentials for any hotel stay. Additionally, communication from the property management was poor. When I tried to reach out regarding the lack of housekeeping and other basic needs, responses were either delayed or unhelpful. It felt as though guest concerns were not a priority, which was disappointing. The area and the property’s appearance suggest a high standard, but unfortunately, that standard was not reflected in the service. The lack of attention to basic upkeep and guest satisfaction was surprising and disappointing, given the potential of the place. Overall, I would not recommend this property unless management improves their maintenance and customer service.