Harvey Reserve

The location is excellent with an enjoyable 30 minute walk into the Brisbane CBD across Story Bridge. The breakfast and dinner service is superb. The cleanliness of the bathroom, in particular, was poor. It had not been properly cleaned with a set of false eye lashes left on the basin tap; the other pair left on the tiled floor. Dark hairs across the floor. The manager on duty was kind enough to offer a meal voucher to compensate the unpleasant bathroom experience. The bedroom and lounge was tidy but the overall condition of the room looked tired. Not four stars that is for sure.

The most comfortable quality bedding I've ever experienced. Had an amazing rest and was a stunning hotel with premium amenities. Every interaction with concierge, and house keeping hotel staff was a let down with most of them not able to even manage a smile, some were sarcastic and others were condescending with a horrible attitude. The ladies working the in room dining were lovely and polite. I recommend the hotel but the guest service requires improvement.

Carpets could do with good clean