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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

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Photo gallery for The West Hotel & Spa

Reception
Exterior
Minibar, desk, laptop workspace, blackout curtains
Terrace/patio
Hot stone massages, Thai massages, sports massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout curtains

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Fan
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Fan
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout curtains

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Fan
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Minibar, desk, laptop workspace, blackout curtains

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout curtains

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

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About the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk
  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral of Hanoi - 9 min walk

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Dong Xuan Market are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), a lift and luggage storage
  • Tour/ticket information, a 24-hour front desk and concierge services
  • Smoke-free property and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at The West Hotel & Spa offer comforts, such as fireplaces and laptop-friendly workspaces, as well as amenities, such as free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Hydromassage showers, designer toiletries and hairdryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Checkout is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Are there all-inclusive benefits at The West Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. Dong Xuan Market and St. Joseph's Cathedral of Hanoi are also within 10 minutes. Hanoi Railway Station is 23 minutes by foot.

The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 96 reviews
Rating 8 - Good. 26 out of 96 reviews
Rating 6 - Okay. 2 out of 96 reviews
Rating 4 - Poor. 4 out of 96 reviews
Rating 2 - Terrible. 2 out of 96 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024

4/10 Poor

Yaz

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very dirty. Brown towels and dirty floors. Ther is no safe and nowhere to leave your valuables. Also there is no air conditioning. When I spoke with the reception desk, they said they promise the AC will work....but nothing. I am from Canada and have travelled to SE Asia several times but have never had such a terrible experience for the money. Dirty and Overpriced.
Stayed 1 night in Dec 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Just disappointed my room had no window and the photos on the side lead to believe there is, when in fact it is a window to the toilet.

8/10 Good

John

Liked: Staff & service
Great location for the night market and walking around. Room is very small and dated but ok. The staff is very friendly and helpful. Breakfast was aveage but ok. Lots of things to see and do right outside the door.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación.
Stayed 2 nights in Nov 2024

10/10 Excellent

Liliane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was so nice, helpful and welcoming. There was an elevator to access rooms. The breakfast was excellent . The hotel provided accommodation for an earlier breakfast. The bed was comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

6/10 Okay

LAN

Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Maria

Stayed 2 nights in Oct 2024

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but the doors were noisy because you had to slam it because of the alarm.
Stayed 1 night in Oct 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend

10/10 Excellent

yan ki ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars Butler Service
I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind. A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience. The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
Stayed 4 nights in Oct 2024

4/10 Poor

Quy, Worcestershire

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Would not come back
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Stayed 4 nights in Aug 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

AZAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
Stayed 5 nights in Aug 2024

8/10 Good

Oleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Fantastic complimentary breakfast. Lovely staff
Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Travelled with group
Liked: Staff & service
The property was conveniently located but needs to be cleaned
Stayed 5 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Hanoi.
Perfectly situated for the night market. Our room had no window but was surprisingly quiet even with the night market. The staff were friendly and accommodating; room clean. Overall a good value.
Stayed 1 night in Jun 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel is great except a few little bugs in the room. Hot breakfast, excellent location at the heart of the weekend night market and other shopping and food area. Front staff speaks english well and friendly. They offer good concierge services.
Stayed 1 night in Jul 2024

10/10 Excellent

hung, powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! You can also go around easily by walking
Stayed 1 night in Jul 2024