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The Queen Hotel & Spa

3.0 star property
Art Deco hotel connected to the convention centre in Old Quarter with a sauna

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Queen Hotel & Spa

Premium bedding, down duvets, Select Comfort beds, minibar
Property entrance
Reception
Premium bedding, down duvets, Select Comfort beds, minibar
Premium bedding, down duvets, Select Comfort beds, minibar

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, 2 Bedrooms

Premium bedding, down duvets, Select Comfort beds, minibar

Family Room, 2 Bedrooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Pillow menu
Premium bedding
  • 40 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Deluxe Room

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
HDTV
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Family Room, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Pillow menu
Down duvet
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room

Premium bedding, down duvets, Select Comfort beds, minibar

Superior Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Pillow menu
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Family Room

Premium bedding, down duvets, Select Comfort beds, minibar

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Pillow menu
  • 34.9 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Standard Room

Premium bedding, down duvets, Select Comfort beds, minibar

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
HDTV
Pillow menu
Down duvet
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
67 Thuoc Bac, Hoan Kiem, Hanoi, 10000

What's nearby

  • Hanoi Old Town Night Market - 4 min walk - 0.4 km
  • Dong Xuan Market - 6 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Quan Chuong Gate - 9 min walk - 0.8 km
  • Hoan Kiem Lake - 9 min walk - 0.8 km

Getting around

  • Hanoi Railway Station - 18 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪Xôi chè Bà Thìn - ‬1 min walk
  • ‪Mỳ Vằn Thắn, Sủi Cảo - Hàng Phèn - ‬1 min walk
  • ‪Hong Hoai's Restaurant - ‬1 min walk
  • ‪Countryside Restaurant - ‬1 min walk
  • ‪Zaika - ‬1 min walk

About this property

The Queen Hotel & Spa

Family-friendly hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and Dong Xuan Market are located near The Queen Hotel & Spa, which provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. For some rest and relaxation, visit the sauna. The on-site restaurant, Indochina Queen, features children's meals. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A ballroom, a TV in reception and a porter/bellboy
  • A lift, tour/ticket information and a 24-hour front desk
Room features
All guest rooms are individually furnished, and feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Select Comfort beds, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • 32-inch HDTVs with premium channels
  • Fridges, stovetops and coffee/tea makers

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: VND 100 to 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Indochina Queen

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Hob
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 150000.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Breakfast fee: approximately VND 100.000 to 150000 per person
  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 150000.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel II
Indochina Queen Hotel
Indochina Queen Hotel II
Indochina Queen Hotel II Hanoi
Indochina Queen II
Indochina Queen II Hanoi
Indochina Queen II Hotel
Indochina Queen II Hotel Hanoi
Queen Hotel Hanoi
Queen Hanoi
The Queen Hotel & Spa Hotel
The Queen Hotel & Spa Hanoi
The Queen Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The Queen Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Queen Hotel & Spa?

This property doesn't offer parking.

What time is check-in at The Queen Hotel & Spa?

Check-in start time: 2 PM; check-in end time: 5:30 AM.

What time is check-out at The Queen Hotel & Spa?

Checkout is at noon.

Does The Queen Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is The Queen Hotel & Spa located?

This family-friendly Hanoi hotel is located in the historical district, within a 5-minute walk of Vietnamese National Tuong Theatre and Hanoi Old Town Night Market. Hoan Kiem Lake and Dong Xuan Market are also within 10 minutes. Hanoi Railway Station is 18 minutes by foot.

The Queen Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 158 reviews" "
Rating 8 - Good. 67 out of 158 reviews" "
Rating 6 - Okay. 31 out of 158 reviews" "
Rating 4 - Poor. 11 out of 158 reviews" "
Rating 2 - Terrible. 10 out of 158 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Kyaw Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Kyaw Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Stacy

Liked: Staff & service
Mediocre at best
I stayed for two nights. The furnishings were not nearly as nice as portrayed in the photo, they were old and worn. There wasn't an individual shower, there was a hose on the wall and everything in the bathroom gets wet. Bring your own toiletries. There were also ants in the room. I was told that breakfast began at 7am. I arrived at 7:05am and the entire buffet had been wiped clean by 6 Chinese tourists. It was not replenished until after 7:20am. The "spa" is laughable, it is a table behind a curtain on the way to the elevator.
Stayed 1 night in Nov 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Staff was Phenomenal especially the young man who worked serving breakfast during tet. He deserves a raise. He was friendly and professional did an excellent job at serving breakfast, working the front desk and whatever else he did during my 4 nights there. The room had ghost ants on the desk but I am from Florida so I was use to them. they are harmless but annoying because I couldn't use the desk.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Good location good food cirrrncy exchange on site gives good rate.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room and toilet is much bigger in size compared to its price, and staff are generally friendly. However, the room and facilities is a little old and lacking. The "rain shower" in my toilet wasn't working, water pressure was weak, and the toilet was a little too dirty for my comfort (due to age and not lacking of cleaning). Also, note that the hotel closes its shutters at midnight. If you want to party till late, you will have to bang on the shutters and have a slightly disgruntled staff open the door for you. Overall, just OK if you prefer a big room and cheap price, but not if you want more amenities and better facilities.
Stayed 4 nights in Aug 2018

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good for quality/price

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient early check in at 12 noon. There was some confusion the next morning at 6am about whether I had paid for the pre-paid taxi to the airport but it was sorted out.
Stayed 1 night in Jan 2018

4/10 Poor

John, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
This place is for a budget traveler who cares nothing about quality. Rooms were not wel maintained. Location was also a bit sketchy. Beds probably had bed bugs but I’m glad I did not try to stay over the night I left as soon as I got there. Room also had an old weird smell to it. Just not the experience I expected. Much better to pay more for better quality.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for Ho Chi Minh airport
Needs a place to stay for one night that was close to the airport. This place was perfect. Couple of minutes walk to both domestic and international terminals. Staff great, food was good, room clean, spacious, modern. Bed was very firm but I slept well. Hotel is either new or recently refurbished and looks great and modern I asked for a mug and one was provided immediately
Stayed 3 nights in Dec 2017

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Helpful staff, sub-standard accomodation
Welcoming desk and breakfast staff but disappointing facilities. No curtains on windows with halogen street lamp pointed directly at room, cursory or no daily cleaning, non-operating fridge, no waste basket. Location however was central, on seething old city tiny street.
Stayed 3 nights in Jul 2017

4/10 Poor

Richard

Disliked: Staff & service, room comfort
Thief amongst us
Went out Monday morning and left my key at the front desk. Even though I had the do not disturb sign up, some staff member came in and removed the dirty linens and stole my electric toothbrush. Be warned that there is a thief working in this hotel. Everything closes around 6 or 7 around this area. It is within 10 minutes walking distance to the bar street. I didn't enjoy my stay due to the fact that someone stole from me, but either than that it was OK. Be warned....

4/10 Poor

Linda, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel standard is below expectation
My husband and I stayed in this hotel on 20-21 Feb. The bathroom cistern was filthy (they did not clean the part between around the hinge of the toilet lid - there were black batches.. The bath towel did not look clean and smelled. The slippers in the room were hard and look dirty The wifi in the room did not work.

4/10 Poor

Georgy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located among hardware shops and is noisy.
Bad - blanket has a big hole. Have to climb 2 storey as there is no lift. Breakfast lousy - cook did not get ready by 6:30am. Breakfast was ready by 6:55am. Some guests just can't wait because their pick up transport arrived. Food was bad.

6/10 Okay

L, Preston

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Run down hotel
Hotel is run down, looks nothing like pictures shown however is good value considering the price and is in a very convenient location.

10/10 Excellent

denis, raleigh,nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of town
The staff are wonderful. They make sure that all your needs are met. I arrived very early and had a room before 9 in the morning. I came back to hotel after going to halong bay and had a great dinner there. Will stay there next time when in Hanoi

6/10 Okay

Sara, London, UK

Liked: Staff & service
Disliked: Cleanliness, room comfort
Average hotel in the Old Quarter
We stayed 2 nights - once before our trip to Halong Bay and once after. On the first night, we were at the back of the hotel where it was nice and quiet but the room felt a bit grubby. On the second night we were at the very noisy front of the hotel but the room was slightly more spacious and brighter. Both times, it was fine for what we needed (just somewhere to lay our heads) but nothing special. 'Double' beds are really just 2 singles pushed together with a rolled up duvet shoved between the mattresses! You'll need to ask for a second duvet as they only give you a single duvet big enough for 1 person. Breakfast was only ok, we actually went out for breakfast the second morning instead of using our breakfast included option.

8/10 Good

Yung Shing, Malaysia

Liked: Cleanliness, staff & service
Suitable for short stay; near city center
The staff was friendly. We were late for breakfast (9.30am) we thought it would be till 10am but saw the choice was limited anyways. Value for money.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
nice hotel, close to the old city.
only one woman of the staff knew english. the other staff tried to be nice but not always efficient.

10/10 Excellent

Biljana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great staff, good location, value for money. Staff is friendly and happy to help. They accommodated all our requests Location is great...walking distance to everywhere Value for money.....you get more they you pay for

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Good for the price.
Upgraded to superior on arrival (to pursue with hotels.com) as standard room nothing like hotels.com description! Location great, staff brilliant & superior room good. Breakfast was good most days, plenty of options.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel staff was great. Conversing in english should not be a problem. And for any assistance or help on taxi or trips all you need to do is ask. Room was great too . Its not a 5 star to begin with.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, I was happy with my stay. Simple, clean, good location and good value. They were too noisy early in the morning. But I called the front desk and it immediately stopped. Hopefully they took note.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort