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Serene Boutique Hotel & Spa

4.0 star property
Art Deco Hanoi hotel in Old Quarter with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serene Boutique Hotel & Spa

Couples treatment room(s), steam room, body treatments
Front of property
Balcony
Reception
Minibar, in-room safe, desk, blackout curtains

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room

Minibar, in-room safe, desk, blackout curtains

Executive Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Bidet
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Royal Suite

Minibar, in-room safe, desk, blackout curtains

Royal Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Double Room, No Windows

Minibar, in-room safe, desk, blackout curtains

Superior Double Room, No Windows

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Bidet
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

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Front of property

JM Marvel Hotel & Spa

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Spa
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9.6 out of 10, Exceptional, (659)
JM Marvel Hotel & Spa
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About the area

Map
16-18 Bat Su, Hanoi

What's nearby

  • Dong Xuan Market - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 6 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 10 min walk - 0.9 km
  • Hoan Kiem Lake - 10 min walk - 0.9 km
  • Thang Long Water Puppet Theatre - 11 min walk - 1.0 km

Getting around

  • Hanoi Railway Station - 19 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪Mỳ Vằn Thắn, Sủi Cảo - Hàng Phèn - ‬1 min walk
  • ‪Cà Bóp - ‬1 min walk
  • ‪Cháo Sườn Huyền Anh - ‬2 min walk
  • ‪Bún chả, nem cua bể Bình Minh - ‬1 min walk
  • ‪Alchemist - ‬1 min walk

About this property

Serene Boutique Hotel & Spa

Upscale family-friendly hotel near Dong Xuan Market
Located close to Hanoi Old Town Night Market and Thang Long Water Puppet Theatre, Serene Boutique Hotel & Spa provides dry cleaning/laundry services and a full-service spa. For some rest and relaxation, visit the steam room or outdoor treatment areas, and indulge in a Swedish massage, a body scrub or a facial. Stay connected with free in-room WiFi.
Other perks include:
  • A round-trip airport shuttle (surcharge), express check-in and babysitting (surcharge)
  • Tour/ticket information, a water dispenser and concierge services
  • ATM/banking services, a porter/bellboy and a front desk safe
  • Guest reviews speak highly of the first-rate property condition
Room features
All guest rooms at Serene Boutique Hotel & Spa offer perks, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Bidets, free toiletries and hairdryers
  • 32-inch flat-screen TVs with cable channels
  • Childcare services, electric kettles and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 345000.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 345000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi Legacy Bat Su Street
Serene Boutique Hotel Hanoi
Legacy Bat Su Street
Legacy Hotel Bat Su Street
Serene Boutique Hotel
Serene Boutique Hanoi
Serene Boutique
Serene Boutique & Spa Hanoi
Serene Boutique Hotel & Spa Hotel
Serene Boutique Hotel & Spa Hanoi
Serene Boutique Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Serene Boutique Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Serene Boutique Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM.

What time is check-out at Serene Boutique Hotel & Spa?

Checkout is at noon.

Does Serene Boutique Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 410000 per vehicle applies.

Where is Serene Boutique Hotel & Spa located?

This family-friendly Hanoi hotel is located in the business district, within a 10-minute walk of Dong Xuan Market, Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within 15 minutes. Hanoi Railway Station is 19 minutes by foot.

Serene Boutique Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 510 out of 630 reviews" "
Rating 8 - Good. 102 out of 630 reviews" "
Rating 6 - Okay. 13 out of 630 reviews" "
Rating 4 - Poor. 1 out of 630 reviews" "
Rating 2 - Terrible. 4 out of 630 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, room comfort
The room looked quite dated, the sink had a large crack in it. Very accommodating staff and decent breakfast.
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very freindly and helpful staff, great rooms
Stayed 3 nights in Jan 2024

8/10 Good

KANA

Liked: Cleanliness, amenities, property conditions & facilities
The taxi driver came over 1 hour later at the airport

10/10 Excellent

Timothy

Stayed 2 nights in Dec 2023

10/10 Excellent

Dusan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

JUNYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene boutique hotel is permanently closed
This hotel has been permanently closed due to Covid-19 situation. It has been over one month but still not yet refunded. Wish other customers don't get through what I had. Hotels.com should update the availability.
Stayed 1 night in Mar 2021

10/10 Excellent

Marine, Nara, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sorry my review was so late. I stayed there almost a year ago, but I still remember having a great time. The room interior was very pretty with flower assortment. The furniture was antique. The welcome snack and Lotus tea were so good. The breakfast Vietnamese buffet was very delicious. The lady at the front door was amazingly attentive. She helped me find a taxi company no to be overcharged. I definitely want to go back when visiting Vietnam. Thank you so much.
Stayed 1 night in Jul 2019

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very central.
Stayed 2 nights in Feb 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel highly recommend
Fantastic hotel highly recommend
Stayed 1 night in Mar 2020

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

Nile, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been travelling and only stayed for night here at the end of my trip. I was after somewhere comfortable before my flight and this hotel didn't disappoint.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Serene
Staff really helpful couldn’t do enough for you. Breakfast was adequate. Room spotless and comfortable. Location brilliant.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Before I arrived, they were very responsive to my emails. Breakfast was great! Room was small and cozy. My only complaint was the room had an unpleasant odor, but they would spray each time I requested. I think if they changed the filters in the air conditioner the smell would probably go away. I would definitely stay there again!
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place in the old quarter to stay. Really easy to get to all the sights. Room was very comfortable and clean. Breakfast was good too.
Stayed 2 nights in Feb 2020

10/10 Excellent

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we had arrived to the hotel, they had upgraded our room. It was very nice and clean. The staff were very accommodating. I was very impressed with the hotel. I wish i would of known earlier about this hotel, since i had stayed the previous week in Ha noi for 3 days at another hotel. This will now be my go to hotel when i go to Ha noi every year. The free breakfast was also very good.
Stayed 1 night in Feb 2020

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
The level of service by Danny Boy and his staff was superb.They were all so kind , courteous and helpful. The rooms were immaculate, beds very comfortable and nice and quiet. The location was superb to all that the Old Quarter had to offer. I would highly recommend this hotel for your Hanoi visit.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. They were also extremely friendly. Breakfast was amazing with so many choices for everyone. The free afternoon tea was a nice touch.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing room Amazing staff Great food Ans a spa
Stayed 3 nights in Feb 2020

10/10 Excellent

Jeffrey, Cheshire uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the old quarter and within walking distance to popular tourist spots. The staff were lovely and could not do enough for you
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property kept in good condition by extremely attentive staff.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was quiet even though the surrounding streets were hustle/bustle. The staff was friendly and accommodating. Breakfast was amazing.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and beautiful. It was indeed serene, in a very noisy city.
Stayed 4 nights in Jan 2020

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020