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Oriental Suites Hotel & Spa

4.0 star property
Escape to tranquility near Hoan Kiem Lake where helpful staff await your arrival. Indulge in Vietnamese cuisine for breakfast then unwind at the spa.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Oriental Suites Hotel & Spa

Terrace/patio
Point of interest
Premium bedding, pillow-top beds, minibar, in-room safe
Reception
Couples treatment room(s), sauna, hot tub, steam room, body treatments
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
  • Laundry
The current price is S$88
includes taxes & fees
4 Feb - 5 Feb

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite, City View

City view

Junior Suite, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, Courtyard View

Terrace/patio

Royal Suite, Courtyard View

Highlights

Garden
Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suites, big balcony

Highlights

Balcony
Garden
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

City view

Junior Room, Balcony

Highlights

Balcony or patio
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Ceiling fan
Pillow-top bed
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Lobby sitting area

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Breakfast included
Spa
Free WiFi
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9.8 out of 10, Exceptional, (3354)
The price is S$66
includes taxes & fees
3 Feb - 4 Feb
Hanoi Royal Palace Hotel 2
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About the area

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral of Hanoi - 8 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪Bia Ả Đào - The Peachy Craft Beer Pub - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk

About this property

Oriental Suites Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Thang Long Water Puppet Theatre and Quan Chuong Gate, Oriental Suites Hotel & Spa provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Treat yourself to a body scrub, a deep-tissue massage or a body treatment at the on-site spa. The on-site Vietnamese cuisine restaurant, Romance, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi and a hot tub are available to all guests.
Additional perks include:
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift
  • Luggage storage, massage treatment rooms and free newspapers
  • Tour/ticket information, a 24-hour front desk and smoke-free property
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at Oriental Suites Hotel & Spa offer comforts, such as fireplaces and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Hydromassage showers, free toiletries and hairdryers
  • LCD TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: USD 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Romance

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Oriental Suites Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Oriental Suites Hotel & Spa?

As of 1 Feb,2025, prices found for a 1-night stay for 2 adults at Oriental Suites Hotel & Spa on 4 Feb,2025 start from S$87.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Oriental Suites Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Oriental Suites Hotel & Spa?

Checkout is at noon.

Does Oriental Suites Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 19 per room applies.

Where is Oriental Suites Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Dong Xuan Market and Quan Chuong Gate are also within 10 minutes. Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

Oriental Suites Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 41 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Uyen Thy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is better than I expected and the location is just perfect! The staff is super friendly and accommodating. English is not an issue and everyone spoke just fine! We got the deluxe queen room and it was well sized. The hotel room is quiet despite being in the heart of old quarter. I loved it! This will be one of the hotels I returned to next time in Vietnam! Thank you to all the hotel staff, you are wonderful!
Stayed 4 nights in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very courteous and helpful
Stayed 2 nights in Jan 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Messages were spectacular. Clean rooms!
Stayed 3 nights in Jan 2025

8/10 Good

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Beer street and Hoan Kiem Lake. Good breakfast and the staff were very helpful. The room has no outside window, the “window” looks into a interior atrium. The weekend night market is located on the same street as the hotel. Overall a great hotel in the heart of Hanoi.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very very convenient place. 3 mins walk from the lake.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location, good breakfast, all you need for few nights in hanoi
Stayed 2 nights in Jan 2025

10/10 Excellent

Chaoying

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is the best
Stayed 5 nights in Jan 2025

10/10 Excellent

Bryan

Liked: Cleanliness, amenities
Overall is ok.
Stayed 3 nights in Oct 2024

10/10 Excellent

jaechul

Stayed 1 night in Dec 2024

10/10 Excellent

Qiwen, San Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the middle of the old quarter. Evelyn from the hotel helped us book all the excersions and everything went perfectly. In Hanoi old quarter, people need to walk on the street with the cars and the motorcycles because the sidewalks are full of parked motorbikes or stalls.. it took us a day to get comfortable with that. The hotel is close to a nice lake and a walk (no cars) around the lake with good vibes and safe walking.

10/10 Excellent

Mauricio, West New York

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing staff, excellent breakfast. The room was comfortable, clean and spacious. The spa provided great options and the staff there was very friendly.
Stayed 2 nights in Nov 2024

8/10 Good

Cath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such lovely staff! I really enjoyed that the hotel was right in the heart of the old quarter- very hectic and exciting!
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very clean and organized, the free buffet breakfast in the morning is excellent. The staff are exceptionally helpful and friendly
Stayed 8 nights in Nov 2024

2/10 Terrible

M

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is not a 4 star hotel. This is at best a 2 or 3 star hotel. I didn’t have a problem with the lack of luxury. However, the rooms are non-smoking and we could smell cigarette smoke in our room during our whole stay of 1 day. The cigarette smell was so bad especially when we turned on the AC. We told the staff about this issue and all they did was spray the room and give us an air purifier but that didn’t help at all. My husband and I get bad headaches from cigarette smoke and it was horrible to stay in the room with that smell. I booked the suite which was about $130 per night, for that much money we deserved way better service. Also this hotel is in the middle of old quarter so lots of noise at night. I recommend to book a hotel outside the old quarter near the lake, the prices are better and you get better hotels. It’s better to live on the outskirts and take a taxi to old quarter to explore. Breakfast was mediocre. This place gets 1 star. Worst hotel experience I’ve had in my Asia travels.
Stayed 1 night in Nov 2024

6/10 Okay

Kyanta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Didnt receive any VIP upgrade or anything as advertised, was imposed a $30 late check out even though it would have been an entitlement, rain shower was broken, aircon was not at 19deg, door was spoilt so it was inconvenient to get in and out as I have to wait for the staff. The staff was apologetic I was okay but the manager attitude was like "oh yes late check out is chargeable" so I declined.
Stayed 1 night in Nov 2024

10/10 Excellent

mackenzie

Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super solid hotel in great location
Clean hotel in excellent location in Old Quarter. Breakfast was large and included. Staff was always super nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in the old town
Good place to stay in the old town. Stayed there twice and would recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Radka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the city center, quiet and walkable.
Stayed 1 night in Oct 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
location great! safe area fantastic shower clean and comfortable bed ac good
Stayed 2 nights in Oct 2024

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is roomy and clean. Staff are excellent and helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in the old city centre
It was a great stay just for one night near the Hanoi night walking street. Would recommend based on location.
Stayed 1 night in Oct 2024