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Hanoi Genial Hotel

3.5 star property
Central hotel connected to a shopping centre in Hanoi with a restaurant

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Photo gallery for Hanoi Genial Hotel

1 bedroom, minibar, in-room safe, desk
Breakfast, lunch, dinner served; local and international cuisine
Terrace/patio
1 bedroom, minibar, in-room safe, desk
Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double or Twin Room, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 2 Large Single Beds OR 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, in-room safe, desk

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 2 Single Beds and 1 Double Bed

View all photos for Triple Room

1 bedroom, minibar, in-room safe, desk

Triple Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
  • 32 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Single Bed and 1 Queen Bed

View all photos for Superior Double or Twin Room, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Superior Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Bidet
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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8.6 out of 10, Excellent, 340 reviews
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includes taxes & fees
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About the area

Map
56 Hang Dau Street, Dong Xuan Ward, Hoan Kiem District, Hanoi, 100000

What's nearby

  • Dong Xuan Market - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 10 min walk - 0.9 km
  • Hoan Kiem Lake - 12 min walk - 1.0 km
  • Thang Long Water Puppet Theatre - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 17 min walk - 1.4 km

Getting around

  • Hanoi Long Bien Station - 1 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • ‪Bún Cá - Hàng Đậu - ‬1 min walk
  • ‪Bò Nướng 33 Hàng Giấy - ‬2 min walk
  • ‪Bún Riêu - Nguyễn Trung Trực - ‬2 min walk
  • ‪Bún Ngan Ngõ Hàng Đậu - ‬1 min walk
  • ‪Phở - Bún - Nướng Tuấn Hà - ‬2 min walk

About this property

Hanoi Genial Hotel

Hotel near Hoan Kiem Lake
Close to Hanoi Old Town Night Market and Thang Long Water Puppet Theatre, Hanoi Genial Hotel provides a terrace, dry cleaning/laundry services and a restaurant. Guests can connect to free in-room WiFi.
Additional perks include:
  • Bike hire, a round-trip airport shuttle (surcharge) and concierge services
  • A front desk safe, luggage storage and ATM/banking services
  • A lift, tour/ticket information and a reception hall
Room features
All guest rooms at Hanoi Genial Hotel boast perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and bidets
  • 40-inch LCD TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 1:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Genial Hotel
Hanoi Genial
Hanoi Genial Hotel Hotel
Hanoi Genial Hotel Hanoi
Hanoi Genial Hotel Hotel Hanoi

Frequently asked questions

Is Hanoi Genial Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hanoi Genial Hotel?

Check-in begins at 1:00 PM. Late check-in is available during limited hours.

What time is check-out at Hanoi Genial Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Hanoi Genial Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 420000 per vehicle applies.

Where is Hanoi Genial Hotel located?

Located in Old Quarter, this hotel is within a 15-minute walk of Hang Dau Water Tower, Hoan Kiem Lake and Hanoi Old Town Night Market. West Lake and Thang Long Water Puppet Theatre are also within 1 mile (2 km). Hanoi Railway Station is 27 minutes by foot.

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Hanoi Genial Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 243 reviews
Rating 8 - Good. 74 out of 243 reviews
Rating 6 - Okay. 17 out of 243 reviews
Rating 4 - Poor. 1 out of 243 reviews
Rating 2 - Terrible. 2 out of 243 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Alireza

Liked: Cleanliness, staff & service

Good location but small and dark rooms

This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
Stayed 3 nights in Feb 2023

8/10 Good

MASASHI

Liked: Staff & service
Stayed 1 night in Jul 2020

8/10 Good

Iben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Udemærket hotel

Hotellet var udemærket. Vores værelse og toilet var fint, morgenmaden var fin. Alt i alt en god oplevelse.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y efficiente. Puede ayudar mucho para vonocer a Hanoi
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi
Stayed 1 night in Feb 2020

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well. Very nice people. Excellent service
Stayed 3 nights in Feb 2020

10/10 Excellent

JINSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段のわりに満足でした

部屋は広くて使いやすいです。 大きなバス停が近くにあり便利でした。 スタッフは皆さん親切です。 シャワーの量が少ないのと、お湯が途中でぬるくなりましたが許容範囲でした。
Stayed 3 nights in Feb 2020

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial

Good hotel,very helpful and friendly staff. Excellent value for money.
Stayed 4 nights in Jan 2020

8/10 Good

SookJong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗함

만족합니다
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
고객서비스가 아주 좋았습니다 주변안내 및 객실서비스, 와이파이등 만족도가 높았습니다 주변 관광에대한 설명도 친절하게 안내해 주었습니다
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

굳

직원들 친절하고 베트남 호텔 3곳을 이용해봤는데 여기가 조식이 제일 맛있네요
Stayed 3 nights in Jan 2020

10/10 Excellent

giorgia

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable and accomodating

The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Stayed 3 nights in Dec 2019

10/10 Excellent

GIHYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 만족, 친절한 직원, 가까운 편의점, 관리잘된 방
Stayed 1 night in Dec 2019

6/10 Okay

Philippe, Tokyo

Liked: Cleanliness, staff & service
Disliked: Amenities
Le lit était bon. Le service assez cordial. Le petit déjeuner très frugal, avec peu de choix. A part cela, il n’y a quasiment pas d’autre service dans l’hôtel.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Stayed 2 nights in Dec 2019

8/10 Good

HOOI YIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to most of the place. Good Service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.
Stayed 15 nights in Nov 2019

6/10 Okay

Jo

Liked: Cleanliness, staff & service, amenities
Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Not all the members of the staff had enough communication skills that are required when talking about important issues.
Stayed 6 nights in Nov 2019