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Hanoi Crystal Hotel

3.5 star property
Family-friendly hotel connected to the convention centre in Old Quarter with a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hanoi Crystal Hotel

Boating
32-inch LCD TV with cable channels, TV
1 bedroom, free minibar items, desk, soundproofing
International cuisine
Sports facility

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Triple Room (With Large Window)

1 bedroom, free minibar items, desk, soundproofing

Triple Room (With Large Window)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Separate bedroom
Separate bath and shower
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Room (With Window)

1 bedroom, free minibar items, desk, soundproofing

Superior Room (With Window)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Separate bedroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, View (Late Check Out till 2:00pm)

1 bedroom, free minibar items, desk, soundproofing

Deluxe Room, View (Late Check Out till 2:00pm)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Rollaway/extra beds
Separate bedroom
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Family Room, View

1 bedroom, free minibar items, desk, soundproofing

Family Room, View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 2 Double Beds

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About the area

Map
No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Thang Long Water Puppet Theatre - 4 min walk - 0.4 km
  • Hoan Kiem Lake - 4 min walk - 0.4 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Quan Chuong Gate - 9 min walk - 0.8 km
  • Hanoi Opera House - 12 min walk - 1.1 km

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • ‪Vinh Xỉn - Bia Hơi Việt Pháp - ‬2 min walk
  • ‪Chân Gà Rang Muối - ‬1 min walk
  • ‪Athena Coffe Fastfood - ‬1 min walk
  • ‪Nem Tai Bà Hồng - ‬1 min walk
  • ‪Bún Riêu Cua 40 Hàng Tre - ‬1 min walk

About this property

Hanoi Crystal Hotel

Family-friendly hotel near Hoan Kiem Lake
Close to Thang Long Water Puppet Theatre and Hanoi Old Town Night Market, Hanoi Crystal Hotel provides a terrace, shopping on-site and a coffee shop/cafe. Be sure to enjoy a meal at the on-site international cuisine restaurant. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Bike hire, a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and luggage storage
  • A TV in reception, tour/ticket information and a 24-hour front desk
Room features
All guest rooms at Hanoi Crystal Hotel boast comforts, such as 24-hour room service and air conditioning, in addition to thoughtful touches, such as separate sitting areas and dressing gowns.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Separate sitting areas, fridges and on-request microwaves

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge) on request
  • Train station pick-up shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 225000
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: VND 225000
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 720000 per vehicle (return)
  • Early check-in fee: VND 225000 (subject to availability)
  • Late check-out fee: VND 225000 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi New Star Hotel
New Star Hanoi
New Star Hotel Hanoi
Hanoi Crystal Hotel
Hanoi Crystal
Hanoi Crystal Hotel Hotel
Hanoi Crystal Hotel Hanoi
Hanoi Crystal Hotel Hotel Hanoi

Frequently asked questions

Is Hanoi Crystal Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hanoi Crystal Hotel?

There is free parking nearby.

What time is check-in at Hanoi Crystal Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Early check-in is available for a fee of VND 225000 (subject to availability).

What time is check-out at Hanoi Crystal Hotel?

Checkout is at 12:30 PM. Late checkout is available for VND 225000 (subject to availability).

Does Hanoi Crystal Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 720000 per vehicle applies.

Where is Hanoi Crystal Hotel located?

This family-friendly Hanoi hotel is located on a river, within a 5-minute walk of The Old Quarter Gallery, Hoan Kiem Lake and Thang Long Water Puppet Theatre. Hanoi Old Town Night Market and Quan Chuong Gate are also within 10 minutes. Hanoi Long Bien Station is 17 minutes by foot and Hanoi Railway Station is 24 minutes.

Hanoi Crystal Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 87 reviews" "
Rating 8 - Good. 26 out of 87 reviews" "
Rating 6 - Okay. 23 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

sean, alberta canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location that's about all
On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
Stayed 2 nights in Jan 2018

8/10 Good

Jevon , Penang, Malaysia

Liked: Cleanliness, staff & service
Nice budget hotel
The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
Stayed 1 night in Jun 2017

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Family Stay in Hanoi
Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.

8/10 Good

Judith

Liked: Staff & service
Nice
The staffs are friendly and accommodating. Location is great!

4/10 Poor

Ngoc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Robert, Australia

Liked: Staff & service
Hotel with English speaking staff.
Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.

8/10 Good

s, tokyo

Liked: Staff & service, room comfort
Room was too old!!!
Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bevis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located budgetable hotel with nice staff
We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.

10/10 Excellent

joy, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, big room, big toilet
Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.

6/10 Okay

IOANNA, Greece

Disliked: Property conditions & facilities
Central, friendly staff but in poor condition
Central, friendly staff but very old and in poor condition hotel and room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Enjoyable Stay ,good location with close shopping area.

10/10 Excellent

Deidre, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Ho Kiem Lake
I really enjoyed my stay at Hanoi Crystal Hotel. The staff were very friendly and helpful and the location was good just a few minutes from the lake.

6/10 Okay

Ashwin, India

Disliked: Cleanliness
Good Budget hotel.
Hotel is located in a Good neighbourhood which is right in the old quarter of Hanoi. Hotel breakfast is quite average. It could have been better. Very hospitable staff which makes the stay quite comfortable.

10/10 Excellent

saiful, calgary, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staying
This is first time I have stayed this range of hotel. It got very good location. Staffs are extremely helpful. It is best compare to price.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel with small front porch for taxi to stop
First room is smelly (previous occupant may be a smoker). Second room door can not lock. Third room air-conditioning no control. What else if I continue don't have to rest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most strategic location for shopping and foods
The people are very hospitable, polite, friendly and kind. Easy to access for the taxi, spectacular location to adapt firmly with the environment.

6/10 Okay

bedrichha, Kladno, Czech republic

Liked: Staff & service
Disliked: Cleanliness
Hotel near Old quater
The hotel provides good accommodation close to attractions. Rooms are simply furnished. Some rooms have a window into the yard, and so is guaranteed quiet night and not hear the noise from the street. Breakfast was good.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel. Very friendly staff. Great accommodations. Right in the middle of a lot of great things to do. The hotel helped my father and I arrange a few trips, one of which was a trip to Ha Long bay. Very easy to make things happen. They do all the work for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. hosted of cheapest tour
We came to this hotel with no high expectations and in a low spirits cause of tiring, so when the staffs here bid us a welcome, we just knew that we were at the right place. This is the right place to be, because you will be taken care of, in a way, you didn't think was possible. If you want guidance, they will help. So when you go to Vietnam and visit Hanoi, go see the old part of Hanoi and stay at this extraordinary and awesome place, so you get a good first-timer experience. Moreover, you can also find very cheap price of tours, the salesperson will help you to decide, select a good tour, suit to your needs. Receptionist will be a great help during your stay, They will recommend the places around old quarter in Hanoi, where to shop, where to visit.

6/10 Okay

Verified traveller

Hotel location is near to lake, however the condition of the hotel is not up to expectation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, Location and buffet
The restaurant serves delicious food so the breakfast is great, providing a buffet and menu choices. The staff are super friendly and helpful, they let me have a room for a shower before I went to get the night train. They suggested this to me which I thought was very kind. And on my return from Sapa they upgraded my room for my final night. It's a perfect place to walk right out the front door and instantly be amongst the hustle and bustle. Great starting point for all exploring. Definitely recommend!!

4/10 Poor

annoymous , hong kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but old hotel
Hotel is at a good location and staffs are friendly, but the room is not as "new" as described in photo, everything is quite old or used. We only got a bed sheet to cover as night, there was a old stained blanket in the closet. You can hear the talking on the hallway, and there was a lady who accidentally opened my room door with her room key. Then again, u get what u pay for. Breakfast selection was good.

6/10 Okay

Frankie, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't expect much for just USD26/night.
Inconvenient to unload luggage because entrance to the 'lobby' is right in front of a small busy street. Room is not thoroughly clean. No complimentary bottle water in room as mentioned in the facility but you can top up own water bottle from the water dispenser in restaurant at basement.

10/10 Excellent

Nur, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of old quarter cute hotel gem
Soon as i got to hotel the staff rushed to help me with my bags, checked me in with no time and then gave me some tourists information. Really authentic will be returning!