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HANZ Hanoi De Maison Grand Hotel

3.5 star property
Find inspiration in local art or coworking spaces then discover all that Old Town has to offer.

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Photo gallery for HANZ Hanoi De Maison Grand Hotel

Front of property
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Reception
Reception
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Junior Quadruple Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Quadruple Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Twin Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Maison D'Hanoi Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
7.8 out of 10, Good, (92)
The price is S$28
includes taxes & fees
18 Feb - 19 Feb
Maison D'Hanoi Hotel
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About the area

Map
106 Hang Bong Str., Hoan Kiem District, Hanoi, 10000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 8 min walk
  • Hoan Kiem Lake - 9 min walk
  • Hanoi Old Town Night Market - 10 min walk
  • Thang Long Water Puppet Theatre - 11 min walk
  • Hanoi Opera House - 3 min drive

Getting around

  • Hanoi Railway Station - 10 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪The Hanoi Social Club - ‬3 min walk
  • ‪GoGi House Restaurant - ‬3 min walk
  • ‪G66 Coffee - ‬3 min walk
  • ‪Egg Talk - ‬2 min walk
  • ‪Aha Coffee - ‬1 min walk

About this property

HANZ Hanoi De Maison Grand Hotel

Hotel near Hoan Kiem Lake
Close to St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market, HANZ Hanoi De Maison Grand Hotel provides an art gallery on-site, shopping on-site and dry cleaning/laundry services. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as car hire on-site and a restaurant.
Additional perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a 24-hour front desk and ATM/banking services
  • Tour/ticket information, a lift and coworking spaces
Room features
All guest rooms are individually furnished, and feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and fridges

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Art gallery
  • Hiking/biking trails
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Accessibility

  • Lift

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Property is also known as

Hanoi City Hotel
Hanoi City Palace
Gratitude Hotel
Hanoi Gratitude
Hanoi Gratitude Hotel
Hanoi De Maison Grand
Hanz Hanoi Maison Hotel Hanoi
HANZ Hanoi De Maison Grand Hotel Hotel
HANZ Hanoi De Maison Grand Hotel Hanoi
HANZ Hanoi De Maison Grand Hotel Hotel Hanoi

Frequently asked questions

Is HANZ Hanoi De Maison Grand Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at HANZ Hanoi De Maison Grand Hotel?

Self-parking is free at this property.

What time is check-in at HANZ Hanoi De Maison Grand Hotel?

Check-in start time: 2:00 PM; check-in end time: 7:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at HANZ Hanoi De Maison Grand Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does HANZ Hanoi De Maison Grand Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 18 per vehicle applies.

Where is HANZ Hanoi De Maison Grand Hotel located?

Located in Old Quarter, this hotel is within a 10-minute walk of Hang Da Market, Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Hanoi Old Town Night Market and Dong Xuan Market are also within 15 minutes. Hanoi Railway Station is 10 minutes by foot and Hanoi Long Bien Station is 18 minutes.

HANZ Hanoi De Maison Grand Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 120 out of 318 reviews
Rating 8 - Good. 106 out of 318 reviews
Rating 6 - Okay. 59 out of 318 reviews
Rating 4 - Poor. 21 out of 318 reviews
Rating 2 - Terrible. 12 out of 318 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived really early in the morning (1:20 AM) before check in time and staff was very helpful and friendly in helping us. gave us an available room where we can rest and moved us the next day to a much bigger room for my family as a soon as the room was available
Stayed 1 night in Dec 2019

10/10 Excellent

sabita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent looking cation great food and shopping just a few blocks away
Stayed 1 night in Dec 2019

10/10 Excellent

sabita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
It was amazing, close to shopping, and great food was just a quick walk away.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was very smelly. Rooms does not look like picture. Water supply was cut off one morning. Breakfast was served very slow (they had a ala carte selection).The only good thing was staff had good attitude.
Stayed 3 nights in Nov 2019

4/10 Poor

Gratitude, Hanoi

Travelled with family
Liked: Staff & service
The room was not what was shown on the intro ad.It was disappointing.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
nothing like the Expedia photos...………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………...
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not bad but not pleasant
A well located hotel within reach of the train station, with friendly hotel staff and a good introduction to the hotel upon arrival by Linda. Sadly don't be misled by the nice website photos though. The dimly tube-lit bathroom was the worst we've experienced this trip with mouldy tiles and a dated suite that's turned yellow over many years, blocked sink and bath drains, and ants crawling throughout! There was no duvet cover in the room and the electric kettle was unfit as well as unsafe for purpose. We were misold a hugely overpriced delux bus journey when we'd asked for a basic one and had a stressful time trying to recover our advanced payment.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent in old quarter. There was plenty to eat at breakfast-all kinds of food. Staff were very helpful in printing train tickets for me and they stored our luggage two days before we stayed there while we went on a cruise in Halong Bay.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. They went above and beyond by packing me breakfast to go for an early morning flight. I think if I had to stay over in Hanoi I would choose a more modern hotel. I needed to launder my clothes but it did cost twice what every other hotel I stayed at charged.
Stayed 1 night in Apr 2019

8/10 Good

To

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the friendly staff and they speak English! The room was quite nice except the nice big window has a view of a wall. Book a balcony room if you want a view I guess? It doesn't really matter to me as I prefer to go out anyway. Bathroom isn't visually stunning but it's nothing to worry about; everything works as it should. All in all it was a pleasant stay. The staff takes care of you if there's any issues.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Cynthia, Denver, CO USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in Hanoi.
We had a very nice time. We especially appreciated the personal service from Stephan Nguen. Not sure of the spelling.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I really wanted to like this hotel but was highly disappointed. We had a window view of the hallway, no biggie. The bathroom floor was wet, so I laid some dry towels down, no biggie. However, we were told that we had to buy our own hand soap when we found none in the room. On the second day we had no running water and had to call downstairs. The staff members were pleasant, but for the same price or less, you can find a MUCH better hotel with basic amenities.
Stayed 2 nights in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL, LOCATION, SERVICE AND MANAGER!
The location is great for exploring the city... lots of shops, restaurants and activities within walking distance. The staff and service was fantastic. I can't say enough about the hotel manager. His hospitality went way above what you might expect. Even assisting me with a visit across the street to replace my lost glasses. I would definitely stay at this hotel again.
Stayed 3 nights in Apr 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was good to stay there but the room was dirty
It's a nice hotel and staffs are nice except the room it was dirty

8/10 Good

Gavin, London

Liked: Cleanliness, staff & service
Good stay, great service but room need updating
we booked in for 5 nights and we were impressed with the foyer. unfortunately, we weren't so impressed with our room. the room we were staying in was in need of updating as it was looking fairly tired. unfortunately the view from our room was a wall! I think the hotel is in the process of a makeover as the hallways were being painted during our stay. however, we enjoyed our time at the Hanoi City Palace hotel, especially with the help of the staff. They were really helpful and couldn't do enough for us. we booked a trip out to Halong Bay through them which I would definitely recommend. they also offer airport pick up/drop off which was useful. the breakfast was decent too. the noodle soup being a favourite of mine. Same as a lot of other places in Asia, they didn't do too well with western breakfasts! the location was good too as the hotel is only about 10-15 minutes from the lake. In the main, we walked everywhere and we found our way to the majority of the sites fairly easily. The hotel does provide a map with the main tourist attractions on it which was very helpful. All in all, we enjoyed our time at the Hanoi City Palace Hotel and would recommend staying here (perhaps ask for a room with a better view!)

4/10 Poor

Laercio

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it.
Nice staff but poor quality of the rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Hanoi
The hotel staff were really friendly and very efficient. Nothing was too much trouble. We had read reviews about the rooms having no windows . This was true but the room was clean and comfortable . Bathroom was clean with a good shower. Some of the decor good do with a touch up but it was fine for us. Breakfast was very good but kitchen staff often forgot what we had ordered despite writing it down and had to be asked again. Hotel was in the old quarter and in a great location. Lots to see and places to eat and shop. Reception was always manned and they were very pleasant and polite.

8/10 Good

Tan, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I and my wife have one night in this hotel. The generic feeling is satisfactory.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights at the Hanoi Palace hotel.
The hotel was in those quarter and a perfect location for local sights, places to eat and shops. Reception Staff were very friendly and keen to please. They were very professional. The kitchen staff didn't seem to have the same level of professionalism. The food was good but they kept forgetting what we had asked for and we had to keep prompting them. They seemed quite young and were not very focussed. The room was nice and it was quiet. There are very few windows in the hotel however if you want views as it is between two other buildings so windows will only be in front bedrooms. We were concerned after booking that recent reviews were very derogatory but when we arrived it was much better than we thought and we had a good stay. We loved the area especially the lake where at 6.30 am you can walk around and see all the exercise classes taking place and even join in. Pool were lovely.

6/10 Okay

Verified traveller

Liked: Staff & service
Ok stay
Check in was a disaster. Arranged transfers did not arrive and the the front desk wanted to retain our passports. No information at check in about breakfast or amenities. Cold water in bathroom for 3 days because it's not obvious the water heater is in the bathroom (it looks like a light switch). Attempted to charge us on checkout for services not used. Many breakfast items were not available when ordered despite being on the menu. Positives: staff are polite and helpful, room is cleaned daily, location is good.