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Hangzhou Bokai Westlake Hotel

3.0 star property
Lakefront hotel connected to a shopping centre in Hangzhou with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hangzhou Bokai Westlake Hotel

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Reception
Exterior
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Economy Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Triple Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Hour Room(4 Hours between 8AM-8PM)

In-room safe, desk, laptop workspace, blackout curtains

Hour Room(4 Hours between 8AM-8PM)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Free bottled water
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Cozy Double Room

In-room safe, desk, laptop workspace, blackout curtains

Cozy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Comfy Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Comfy Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Boutique Twin Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Boutique Double Room

In-room safe, desk, laptop workspace, blackout curtains

Boutique Double Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Terrace/patio
Sofitel Hangzhou Westlake
Pool
Parking included
Free WiFi
Restaurant
8.4 out of 10, Very good, (416)
The price is S$173
includes taxes & fees
7 Dec - 8 Dec
Sofitel Hangzhou Westlake
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About the area

Map
No.32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001

What's nearby

  • West Lake - 5 min walk - 0.5 km
  • Wushan Night Market - 10 min walk - 0.9 km
  • Broken Bridge - 3 min drive - 3.0 km
  • Hangzhou China Silk Town - 4 min drive - 3.2 km
  • Hangzhou Tower Shopping Mall - 4 min drive - 4.0 km

Getting around

  • Hangzhou Station - 7 min drive
  • Ding'an Road Station - 8 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 20 min drive

Restaurants

  • ‪星巴克 - ‬1 min walk
  • ‪金歌rtv - ‬5 min walk
  • ‪韩村(解百店) - ‬1 min walk
  • ‪云蝶韩国料理 - ‬1 min walk
  • ‪新白鹿餐厅 - ‬5 min walk

About this property

Hangzhou Bokai Westlake Hotel

Hotel near West Lake
Consider a stay at Hangzhou Bokai Westlake Hotel and take advantage of a free food/drink shopping service, dry cleaning/laundry services and a business centre. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
You'll also enjoy perks such as:
  • Free self-parking
  • Express check-out, express check-in and a 24-hour front desk
  • A front desk safe, tour/ticket information and a porter/bellboy
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hangzhou Bokai Westlake Hotel boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A restaurant

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • On a lake

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 30.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: CNY 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Bokai Westlake
Bokai Westlake Hotel
Hangzhou Bokai Westlake
Hangzhou Bokai Westlake Hotel
Hangzhou Bokai Westlake
Hangzhou Bokai Westlake Hotel Hotel
Hangzhou Bokai Westlake Hotel Hangzhou
Hangzhou Bokai Westlake Hotel Hotel Hangzhou

Frequently asked questions

Is Hangzhou Bokai Westlake Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hangzhou Bokai Westlake Hotel?

Self-parking is free at this property.

What time is check-in at Hangzhou Bokai Westlake Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hangzhou Bokai Westlake Hotel?

Checkout is at noon.

Where is Hangzhou Bokai Westlake Hotel located?

Located in Downtown Hangzhou, this hotel is within a 10-minute walk of West Lake, No.2 Park and Wushan Night Market. Si Cheng Church and Phoenix Mosque are also within 15 minutes. Ding'an Road Station is 8 minutes by foot and Chengzhan Station is 14 minutes.

Hangzhou Bokai Westlake Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 290 reviews" "
Rating 8 - Good. 107 out of 290 reviews" "
Rating 6 - Okay. 96 out of 290 reviews" "
Rating 4 - Poor. 26 out of 290 reviews" "
Rating 2 - Terrible. 16 out of 290 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

June, Cardiff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, Terrible Terrible!! Hotel is closed for refurbishment, reception area is in a complete mess with tens of beds and mountain of bedding! Hotel only informed us that they're closed for business upon arrival, we were told that they will take us to another nice hotel and we have to pay in full for the first night, so we paid ￥373. A driver came and took us a hotel past the West lake about 10 minutes, we found the hotel in an awful dark backstreet under some residential buildings, Address is XiHu District, North Jinzhu Road number 21Garden area.- the type of rooms would normally cost around ￥100 or so, room bedding was clean but smelled bad then found bedding were damp feel。But Bokai Boutique WestLake hotel charged us￥373 via WeChat! What more it's not the standard hotel I had in mind to stay at all!! It was late in the evening 9pm, we were tired and disappointed not had food, so we decided to remain till morning. I contacted Expedia agent requested cancel the next two days of bookings with Bokai Boutique hotel. Totally absolutely disappointed with this SCAM hotel!! Expedia website, I kindly advise that you should remove this awful hotel from your site and inform other guests of their business closed so no more innocent guests get caught up in this awful experience as we have!! Scam hotel address is 32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001 AVOID Avoid at all cost!, in case they trade under another name in future!
Stayed 3 nights in Oct 2024

4/10 Poor

fang lee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

fang lee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room got cockroach 😞 all dirty
Stayed 2 nights in Sep 2024

6/10 Okay

Guoji

Travelled with family
Stayed 1 night in Aug 2024

6/10 Okay

Daxin

Travelled with group
Property is old. Location is closer to subway, restaurants and about 15 mins walking distance from west lake area.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the service was exceptional, front desk service was extremely helpful in anything we needed.
Stayed 6 nights in Jun 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Yenni Marlina

Travelled with group
Liked: Staff & service, amenities
The hotel location is quite close to West Lake (Xihu), near hotel quite a lot of local restaurant, the hotel is quite close to xinhua book store, from Hangzhou East Station quite close with taxi. The hotel staffs are nice but they only speaks mandarin.
Stayed 2 nights in Apr 2024

8/10 Good

Yenni Marlina

Travelled with group
Liked: Staff & service, amenities
The hotel location is walkable distance to the famous West Lake (Xihu), not far from rhe subway station, close to a mall, in neighbour hood quite a lot of local restaurant with friendly price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shengli

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is close to Xihu lake and many other tour sites. It is also close to shopping areas. Property is clean and bed is comfortable. staff are friendly. The only down side is the room and bathroom are small.
Stayed 3 nights in Mar 2024

8/10 Good

Ka Yee

Not bad, location is good
Stayed 1 night in Mar 2024

8/10 Good

Song Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Older fixtures with an excellent bed. Great value for money. Very helpful staff. Located in a older neighborhood, if you want the authentic Chinese neighborhood feel, this is for you. I would definitely book again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant boutique hotel
Comfortable hotel at a good price in a lively part of town. They don't do breakfast and the local coffee shops open a bit late. Metro is just around the corner
Stayed 2 nights in Nov 2023

8/10 Good

Zuzana

Travelled with group
Liked: Cleanliness, staff & service
Hotel was satisfactory, we had a nice time there but it is in a rundown condition. The neighbourhood is fantastic though, lake is close by and right next to the hotel are great local dining options, noodle shops, dinner restaurants serving wok veggies, meats...bakeries...and right in the front of the hotel is a very nice tea/coffea place that serves the best matcha latte! Everything very cheap, no touristy prices. The minus of the hotel is the cigarette smell in the corridors, which inevitably got to our rooms, because some inhabitants of the hotel smoke and leave their rooms open to vent. We didn't smell too much smoke on the other floors, so we might have been just unclucky with the position of our room. Staff was very nice but nobody spoke english so we communicated through google translator. However, if you want a real, local, chinese culture and experience this is a great place to start.
Stayed 13 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A excellent motel we have enjoyed so much
Stayed 4 nights in Oct 2023

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
The location is perfect, near the West Lake and the price is affordable. The staff was very friendly, especially Miss Hu helped us solve the problem by long-distance call after we left Hangzhou.
Stayed 3 nights in May 2023

8/10 Good

Xiangdong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

8/10 Good

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Fen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! staff even offered us her fruits to share. Good location too
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in May 2019

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The staffs are friendly. Managed to checked in earlier at 12pm without extra charges. However, the room is dusty including its beds, floor and cabinet. The beds linen are not clean as we felt itchy after waking up from bed. Cleanliness of rooms need to be improved
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It's bit noise from upstair, sound insulation not very good
Stayed 2 nights in May 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
This nice little hotel deserves more than its "Good" rating at this time. It's on a cute residential street in the Hubin area which is a premium part of town next to West Lake. The rooms are smaller but very well appointed and maintained. Good wifi. I wish the doors were better sound-proofed. The staff speaks little English but goes out of its way to help, and they always do. I'm very impressed with this place and plan to stay again.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019