4/10 Poor
Cameron
Travelled with partner
1 Nov,2024
When we arrived at the property we tried to close the blockout blind and found that it was broken. I tried to phone the property, as there is no on site management and the phone number did not work. I then messaged them via Expedia and received an answer some time later. At first they told me to try the chord, but I advised that I had already done that. They then advised that they knew it was broken and they had ordered a new blind but it had not been supplied yet. They had known about the problem but had done nothing to give us the option to cancel or change accommodation.
We had to sleep in a room that was like sleeping in daylight because of the outside lights all night. The lack of the heavier curtain also allowed the constant road noise to come in.
The next day they came and dropped the heavy curtain permanently. Yes it would be dark in the room at night but throughout the day we couldn't even see outside.
Given that there are so many rules given to you by the property management, they should respect the basic rules of hospitality, "Keep the guest happy".
Problems with the property:
The walls and ceilings are paper thin. You can hear everything the people in other rooms are saying, every footstep and every toilet flush.
The property is located directly on the main road through the area and the cars kept going all night.
There is no onsite management if anything goes wrong
The way that our problem was handled was super bad.
The only good thing was the walkability
Cameron
Stayed 2 nights in Oct 2024
