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HESTA Hakone

2.5 star property
Escape to a serene lakeside haven where you can unwind amidst nature’s tranquility.

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Photo gallery for HESTA Hakone

Exterior
Free WiFi, bed sheets
Lobby
Public bath
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Toilet with electronic bidet
Spring-water bath
Shower/bath combination
Hairdryer
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Toilet with electronic bidet
Spring-water bath
Shower/bath combination
Hairdryer
Electric kettle
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Basic Shared Dormitory

Free WiFi, bed sheets

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Toilet with electronic bidet
Spring-water bath
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Toilet with electronic bidet
Spring-water bath
Shower/bath combination
Hairdryer
Electric kettle
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

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About the area

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522

What's nearby

  • Ōwakudani - 5 min drive
  • Hakone Ropeway - 5 min drive
  • Lake Ashi - 8 min drive
  • Hakone Shrine - 8 min drive
  • Hakone Kowakien Yunessun - 10 min drive

Getting around

  • Kowakidani Station - 10 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Tokyo (HND-Haneda) - 110 min drive

Restaurants

  • ‪大涌谷くろたまご館 - ‬5 min drive
  • ‪箱根ロープウェイ株式会社桃源台駅 - ‬11 min walk
  • ‪涌わくキッチン - ‬5 min drive
  • ‪大涌谷駅食堂 - ‬5 min drive
  • ‪Cafe Tune - ‬7 min drive

About this property

HESTA Hakone

Guest house near Lake Ashi
HESTA Hakone provides laundry facilities and more. Stay connected with free in-room WiFi.
Additional perks include:
  • A TV in reception, smoke-free property and luggage storage
Room features
All guest rooms at HESTA Hakone have comforts, such as air conditioning, as well as
Extra amenities include:
  • Bathrooms with spring water baths and toilets with electronic bidets

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Spa

  • Yukata (Japanese robes)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached shared bathroom
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

Is HESTA Hakone pet-friendly?

No, pets are not allowed at this property.

What time is check-in at HESTA Hakone?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at HESTA Hakone?

Checkout is at 10:00 AM.

Where is HESTA Hakone located?

Located in Motohakone, this guesthouse is within a 10-minute walk of Sengokuhara Onsen and Hakone Pirate Ship. Hakone Visitor Center and Kuzuryu Shrine are also within 2 miles (3 km).

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HESTA Hakone Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 95 reviews
Rating 8 - Good. 30 out of 95 reviews
Rating 6 - Okay. 19 out of 95 reviews
Rating 4 - Poor. 6 out of 95 reviews
Rating 2 - Terrible. 6 out of 95 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Very comfortable beds, quiet rooms, easy parking.
Stayed 1 night in Jan 2025

8/10 Good

Amy

Very peaceful place.
Stayed 2 nights in Sep 2024

6/10 Okay

carla

Not very easy to find. It was Ok to spend only 1 night
Stayed 1 night in Jan 2025

10/10 Excellent

Dawn

We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024

8/10 Good

Sophie

The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

The onsen is amazing.
Stayed 1 night in Apr 2024

8/10 Good

Gina

Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024

8/10 Good

Hoa

Really near with the ropeway and cruise stop.
Stayed 1 night in May 2024

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another place to stay
The hotel is old with stains all over the bed linens , cold shower and check in at 4 p.m and check out 10 am with service average and the place itself is like the 90 s Only food is out of dispensors i will not stay here again
Stayed 3 nights in Nov 2024

10/10 Excellent

Jenny

The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.
Stayed 2 nights in Nov 2024

8/10 Good

Gregory

Quiet place but kind of remote, a decent walk to get down to the Lake. The facility has no elevator but is only two floors. Most of the restaurants in the area close early and the hotel doesn’t have a Cafeteria / Restaurant, just vending machines and a concession stand.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Very comfortable. Vito was super helpful at the front desk too.
Stayed 2 nights in Apr 2024

10/10 Excellent

LAU

It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Stayed 1 night in Mar 2024

10/10 Excellent

Dat

This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Stayed 2 nights in May 2024

4/10 Poor

Fareed

Disliked: Staff & service
It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Ki Chi

Perfect room is quiet location. Need to drive.

6/10 Okay

Hannah

Dormitory bed was a bit uncomfortable. Variety of vending machines
Stayed 4 nights in Apr 2024

8/10 Good

Daphne

For an economy property, it was fine. A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Stayed 1 night in Oct 2023

10/10 Excellent

Ki Chi

The hotel locates in a quiet place, with difficulties to find the location, no restaurants and other facilities around. No elevator as well. If well prepared for all these inconvenience, this hotel is definitely worth a try, with its more than reasonable price. The hotel rooms seems to be newly renovated, large size, very clean and comfortable. I love it so much, would come back again definitely 💕.
Stayed 1 night in Sep 2023

8/10 Good

Alison

A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Stayed 2 nights in Oct 2023

4/10 Poor

Feng Ren

Liked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food. My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench. The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth. If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Stayed 1 night in Nov 2023

2/10 Terrible

xingwen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

ゆうた

Stayed 1 night in Jan 2025