Kempinski Hotels & Resorts, Guanzhong Plain hotels

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"Deeply enjoyed as we only could during 1-night stay between our flights. Breakfast is abundant. Interiors and equipment look new. Rooms amenities include slippers, toothbrush, toothpaste, earbuds and hair comb. "

"Friendly helpful reception staff "

"This hotel went above and beyond our customer service expectations. "

"Affordable stay at a 4-star hotel. But our rooms were too hot. When we pointed out that the room temperature felt like 28 degrees when we set it at 23 degrees, the response of the reception was "it is winter. heating is turned on during the winter. try turning off the heater or open the window." Sorry but heaters are supposed to automatically turn off once the room temperature exceeds the set temperature. And even when we turned off heating and opened the window, the room temperature still did not drop."

"Good"

"Great hotel, super new and modern. Rooms are big and spacious, they have great facilities. Breakfast and afternoon tea with fairly good options, restaurant accommodate great options of local cuisine. Hotel is located walking distance of touristic places and well located to enjoy Xi’an. I will definitely stay in this hotel again when visiting Xian"

"First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too."

"great location, clean room, friendly staff"