Gotemba Holidays

This hotel was right next to the train station, Family Mart, laundry facility, and great restaurants. The room was modern and clean. I was very pleased by the staff for helping me call Sanrio Puroland to check the lost and found for me. They also let me know right away when a delivery arrived at the hotel for me. Great place!

Great view of Tokyo tower. In-room furniture, phone, window shades outdated.

It was a little bit of an exploration finding the hotel using Google map. The small gym was cleaned and air-conditioned on the 2nd floor. The laundry and dryer were a little pricy compared to other hotel chain but that could be because of the area. The front desk service were excellent! The rooms were cleaned and simple for a maximum of 2 per room. The areas of improvements are as followed: 1. Welcome coins for refreshments should not only be per occupants but also per night of stay. 2. It would have been nice that the coupons/ discounts we also applicable for breakfast and not just cafe time or dinner. 3. French cuisine dinner were more eye stimulating and tailored for adults than teens or family. 4. Allow restaurant meals to be serviced to rooms. 5. Accurate billing from the restaurant - the error was caught upon check-out.

This is one of the best hotels we have stayed in. The property itself is first class in every respect as are the friendly and welcoming staff. I can't wait to return!

Location, cleanliness, helpful staff.