8/10 Good
Emma
Travelled with partner
28 Oct,2024
Liked: Amenities, property conditions & facilities
Stayed in the adults only section in the premium part of the resort . On arrival we found the pool full of leaves , but there was no problem with this as we asked for it to be cleaned and it was . On our second day a family came in the adults only area which was not acceptable to us as the parents then disappeared and left their children at the pool with no lifeguard . Reception failed to do anything when we told them despite the fact they were not allowed in this section . They need to address these issues as we had paid to be in a quiet area and not having to babysit or safeguard other peoples children . The reception said they had booked when there was access still allowed, but this was untrue as we watched them break in then the parents went off leaving the kids alone ( very unacceptable ) after a while . If it’s adult only it should be stuck to.I have no problem with children but don’t want to spend my time watching someone else’s . Other than this the resort was very good and other than this encounter very pleasant and responsive .
Emma
Stayed 2 nights in Oct 2024