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Crown Promenade Melbourne

3.5 star property

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In-room safe, WiFi, alarm clocks
Lobby
Exterior
Pool
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Room service
  • Bar
  • Spa
  • Hot tub
  • Parking available

Room options

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About the area

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.5 km
  • Collins Street - 10 min walk - 0.9 km
  • Marvel Stadium - 17 min walk - 1.5 km
  • Melbourne Central - 19 min walk - 1.6 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ā€ŖCrown Entertainment Complex - ā€¬11 min walk
  • ā€ŖKFC - ā€¬8 min walk
  • ā€ŖCrown Atrium - ā€¬2 min walk
  • ā€ŖCafe Baci's - ā€¬5 min walk
  • ā€ŖVelvet Bar - ā€¬4 min walk

About this property

Crown Promenade Melbourne

Eco-certified hotel near Crown Casino
A short walk from Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on-site, a casino and a terrace. Take some time to relax at the on-site spa. In addition to shopping on-site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, a lift and laundry services
  • A front desk safe, tour/ticket information and luggage storage
  • Multilingual staff
Room features
All 465 rooms have amenities, such as safes, WiFi and room service.
Extra conveniences in all rooms include:
  • Coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in EarthCheck ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Checkout is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flinders Street Station is 12 minutes by foot and Flagstaff Station is 19 minutes.

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Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 730 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 38 out of 1003 reviews
Rating 4 - Poor. 7 out of 1003 reviews
Rating 2 - Terrible. 8 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Great place to stay.
Stayed 1 night in Apr 2025

8/10 Good

Hardik ashvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay with friendly staff, clean spacious room and valet parking available which we used and it was so convenient
Stayed 1 night in May 2025

8/10 Good

marcus

Liked: Cleanliness, amenities, property conditions & facilities
Midweek family getaway do the bad weather
Stayed 1 night in May 2025

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & location
Stayed 1 night in Mar 2025

10/10 Excellent

Marama

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend a stay here. Everything from the Staff to the facilities and the picturesque view Melbourne made me love and miss my home town.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh nice hotel and affordable
Stayed 4 nights in Jan 2025

8/10 Good

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distance to the cinema and restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are awesome, we had a room upgrade and a complementary bottle of bubbles for my sisters birthday which we greatly appreciated. The only thing Iā€™d like to me to mention is the vents in the steam room need a clean, otherwise it is definitely our favourite place to stay in the city šŸ˜Š
Stayed 1 night in Feb 2025

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the limited and not very interesting In-room dining menu. Very limited healthy dinner options.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff. However the room was incredibly bland. And the shower needed the finesse of a safe robber to manage - 1mm either way in the hot tap was the difference between scolding hot enough to melt your skin off, or cold enough to be considered an ice bath.
Stayed 1 night in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2025

8/10 Good

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities

A little lacking

Comfort would benefit from improvements.
Stayed 1 night in Jan 2025

6/10 Okay

Brittney

Disliked: Staff & service, amenities, property conditions & facilities
It was fine but not great. I received an upgrade which was nice but not mentioned at time of checkin. Room was a bit grim. Stains on floor. Staff checking in was unhelpful. I asked a question about the facility and they told me to google it. Weird and cold experience.
Stayed 1 night in Mar 2025

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No in-room dining which is not advertised. Poor availability of pool.
Stayed 3 nights in Nov 2024

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on my pillowcase, there was something smeared on the wall and toilet was continuously running.
Stayed 2 nights in Nov 2024