Interior

Reviews of Americas Best Value Inn & Suites Madera

2 out of 5
Americas Best Value Inn & Suites Madera
22683 Avenue 18 1/2, Madera, CA

Reviews

6.8
Rating 10 - Excellent. 70 out of 337 reviews
Rating 8 - Good. 105 out of 337 reviews
Rating 6 - Okay. 70 out of 337 reviews
Rating 4 - Poor. 48 out of 337 reviews
Rating 2 - Terrible. 44 out of 337 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

MarkY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice facility
Stayed 1 night in Feb 2025
Response from jerry on 15 Feb,2025
Thabk you staying

10/10 Excellent

Jose, Madera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Dec 2024
Response from sam on 10 Jan,2025
thank you for staying we appreciate your business in our hospitality

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was not clean at all 4 guest on 2 towels in the bathroom
Stayed 1 night in Nov 2024
Response from SAM on 4 Jan,2025
SORRY ABOUT INCONVENIENCE ABOUT TOWELS MIGHT BE MISTAKEN BECAUSE NEW HOUSE KEEPER IS JUST STARTED WE APOLOGIZE INCONVENIENCE BUT YOU CAN CALL FONTDESK WE PROVIDE MORE TOWEL AND OUR PLACE IS CLASS

8/10 Good

Omar

Stayed 1 night in Nov 2024
Response from jerry on 5 Nov,2024
Thank you for staying

4/10 Poor

Lucíana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugly badly kept lobby alone was hideous
Stayed 1 night in Nov 2024
Response from jerry on 4 Nov,2024
sorry about you don't like lobby but we check everything good and clean

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024
Response from JERRY on 3 Jul,2024
THANK YOU FOR STAYING

6/10 Okay

ernestina

Travelled with pets, Travelled with partner
Liked: Amenities
The staff was friendly room was clean. Only thing I have a complaint was I was woke in the early morning hours. Someone’s music upstairs was blasting they were yelling and disturbing the whole hotel.
Stayed 1 night in Jun 2024
Response from jerry on 19 Jun,2024
sorry for inconvenience if let us know right away that's time we take action get another room

10/10 Excellent

Adaline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JERRY on 6 Jun,2024
THANK YOU FOR STAYING

4/10 Poor

Anne

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was definitely a 2 star hotel. Badly in need of fixing up. The room didn't even have Kleenex. The walls in places need filling in with plaster and then painting. It was quiet and the bed was comfortable.
Stayed 1 night in May 2024
Response from jerry on 28 May,2024
sorry about your inconvince.we definitely series take care next time no more any uncomfortable

8/10 Good

Renee

Business traveller
Liked: Staff & service
Stayed 2 nights in May 2024
Response from jerry on 19 May,2024
Thank you for staying we improving service evryday

6/10 Okay

ernestina

Stayed 1 night in Mar 2024
Response from jerry on 28 May,2024
Thnk you for staying sorry for any inconvince

6/10 Okay

ernestina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
What I liked was when we walked into the room it smelled clean and everything looked clean. Nothing bad to say about the place.
Stayed 1 night in May 2024
Response from JERRY on 11 May,2024
TAHK YOU FOR STAY

10/10 Excellent

ROSA

Stayed 1 night in Apr 2024
Response from JERRY on 11 May,2024
THNK YOU FOR STAY

8/10 Good

Alec

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024
Response from jerry on 10 Apr,2024
Thnk you for staying

10/10 Excellent

Gloria

Stayed 1 night in Feb 2024
Response from JERRY on 28 Feb,2024
THANK YOU FOR STAYING

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jerry on 18 Feb,2024
Thank you for staying

10/10 Excellent

Prathpal

Stayed 1 night in Jan 2024
Response from jerry on 18 Feb,2024
Thank you for staying

8/10 Good

Mario

Stayed 2 nights in Jan 2024
Response from J on 24 Jan,2024
THANK YOU FOR STAYING

2/10 Terrible

Clara

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from je on 28 Nov,2023
sorry for unconvinced

6/10 Okay

Michael

It was okay. Stayed for the convenient location
Stayed 1 night in Nov 2023
Response from J on 23 Nov,2023
SORRY FOR INCONVENIENCE WE IMPROVING OVER SERVICE AND COMFORTABILITY

2/10 Terrible

Karina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
hotel was full of sketchy people. the front desk staff were rude and not welcoming at all.
Stayed 1 night in Sep 2023
Response from jerry on 7 Sept,2023
sorry for inconvenience we take action with staff next time you or anyone satisfaction to stay

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from jerry on 5 Sept,2023
THANK YOU FOR STAYING

4/10 Poor

Clara

Stayed 2 nights in Aug 2023
Response from jerry on 3 Sept,2023
sorry for inconvenience we trying improve our facility so you stay longer with satisfaction

6/10 Okay

Silvia

Stayed 2 nights in Jul 2023
Response from JERRY on 10 Aug,2023
THANK YOU FOR STAYING

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2023
Response from JERRY on 19 Jul,2023
Thank you for stay

2/10 Terrible

TERESITA, BRENTWOOD

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 2 nights in Jul 2023
Response from JERRY on 4 Jul,2023
SORRY ABOUT ANY INCONVENIENCE

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Jun 2023
Response from JERRY on 28 Jun,2023
Thank you FOR STAYING

6/10 Okay

Nayeli

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from JERRRY on 28 Jun,2023
THANK YOU

8/10 Good

Amanda D

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t like was the blankets had burn holes in them
Stayed 3 nights in Jun 2023
Response from JERRY on 5 Jun,2023
THANK YOU FOR STAY

10/10 Excellent

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the look
Everyone was very nice. And i like the comfort of everything. And the lay out of the hotel
Stayed 2 nights in May 2023
Response from JERRY on 30 May,2023
THANK YOU FOR STAYING

8/10 Good

Isabel

Liked: Staff & service
Stayed 1 night in May 2023
Response from JERRY on 30 May,2023
THANK YOU FOR STAYING

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from jerrry on 15 May,2023
Thank you for staying

6/10 Okay

Victor

Liked: Staff & service
Stayed 3 nights in Apr 2023
Response from JERRY on 30 May,2023
THANK YOU FOR STAYING

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
More on the dirty side and they charge $100 for something I didn’t do. Went back and got my money back
Stayed 1 night in Mar 2023
Response from JERRY on 27 Apr,2023
WE ALREDY REFUND BACK ALSO WE APOLPGY FOR ANY INCONVEINCE

6/10 Okay

Kimberly

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff not so friendly, wouldnt give extra towels (towels old and dirty looking) tv going bad, didnt feel the cleanist or the best place to park vehicle...but it works if you need a place to sleep
Stayed 1 night in Apr 2023
Response from JERRY on 24 Apr,2023
SORRY FOR INCONVINECE 23 IS FULL MY MOTEL WE ALREDY GAVE EXTRA TOWEL RUN OUT STOCK AND TOWEL WE HAVE CLEAN AND WE HAVE SAFE PLACE PARK ANY CAR

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from JERRY on 18 Apr,2023
THANK YOU FOR STAYING WE APPRECIATE

2/10 Terrible

Paris

Disliked: Staff & service, property conditions & facilities, room comfort
I give them one star
We stayed for one night.i would say,that was terrible experience.nothing there ,was satisfactening,the ac and bathroom fan,sounds like a taking off boeing !the guy at reception was very rude . There is nothing good about this place.
Stayed 1 night in Feb 2023
Response from jerry on 21 Feb,2023
sorry for inconvenience we always offer another room our staff well train but take steps what happen let you know

6/10 Okay

Aimee

Travelled with family
Liked: Cleanliness, staff & service
It wasn't all bad the room was ok waat i didn't like was one of the washing machines was broken and they knew it and didn’t have a sign on it saying it wasn't working and they didn’t give me the money back even though they knew it was not working
Stayed 2 nights in Feb 2023
Response from jerry on 21 Feb,2023
thank you for staying and sorry for inconvenience washing machines nobody inform us and we offer any issues over side refund back

8/10 Good

Juaton

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very nice in quiet
Stayed 1 night in Jan 2023
Response from JERRY on 1 Feb,2023
THANK YOU FOR STAYING

10/10 Excellent

Ruben

Stayed 1 night in Jan 2023
Response from JERRY on 8 Mar,2023
THANK U FOR STAYING

2/10 Terrible

Alma d Godinez de

10/10 Excellent

Dianne

Stayed 1 night in Dec 2022
Response from JERRY on 27 Dec,2022
THANK YOU STAYING

4/10 Poor

Maria

Travelled with family and small children
Disliked: Staff & service, amenities
Website says there would be breakfast but there was none. The rooms look very old. White towels were stained. Would not stay there again.
Stayed 1 night in Nov 2022
Response from JERRY on 13 Nov,2022
some health permit issues going on that's why we can serving breakfast towel we have clean always clean towel i do not accept this complain and you not write down how you disturb another room all nights

10/10 Excellent

Debra

Stayed 1 night in Oct 2022

4/10 Poor

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirtiest room
It was a really dirty room, 1. me and my wife noticed the floor as soon as we walked in the room wasn’t swept/mopped. 2. there was human pieces of clipped nails in between the bed and side table on the right side 3. Couch on corner was stained all over 4. Dust all over the TV and table/desk
Stayed 1 night in Oct 2022
Response from JERRY on 27 Oct,2022
SORRY FOR INCONVENIENCE LIKE YOU SAYS I DO NOT THINK LIKE THIS I HAVE ROOM ALSO YOU HAVE OPTION TO CANCEL ROOM OR CHANGE ROOM BUT IF YOU PROVE MY ROOM IS DIRTY

10/10 Excellent

Rafael

Stayed 1 night in Jul 2022

2/10 Terrible

Alondra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Jul 2022
Response from jerry on 31 Jul,2022
sorry you Did not like our place we have new staff we training going on so we apologize any unconvinced

8/10 Good

GURDAS

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from JERRY on 19 Jul,2022
THANK YOU FOR SAYING WE APPRECIATE YOUR BUSINESS

8/10 Good

Jamie

Stayed 1 night in Apr 2022
Response from jerry on 29 Jun,2022
thank you for staying we apricate your business next time more try comfortable

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from JERRY on 22 Jun,2022
thank you for staying we trying more comfort and staying more