Frank Thomson Reserve

This property was rated too high for its condition. Broken elevator, public areas not clean or cared for. Front desk staff not knowledgeable about issues such as parking requirements. Room was well worn and not cared for properly.

This is a great property for a stay in Melbourne! Extremely central location. Great food options nearby. Transport very close with southern cross station and a tram stop right out the front. Staff were very helpful. Allowed us to store our bags once we checked out. Apartment is clean and comfortable. All the amenities you need. Would highly recommend. Only downside (and this was not the fault of Aussie escape apartments) is that the lifts were a little frustrating. Only 1 out of 3 working at time for such a huge building was a little problematic. But Susan this would not at all stop me staying again in the future! Thanks

Very convenient location, quiet at night but our room was not serviced . We were just given some towels and toiletries. We asked to have the wine glasses changed when we left for dinner but this did not happen. Annoying having to reconnect to wifi very time we return to hotel