Accor Hotels, Ems hotels

"Overall, the stay was great. It’s a beautiful hotel with well kept facilities. The pool and spa are great. The breakfast is wonderful! We had only one complaint: the shuttle to the train station. Upon check out we were asked if we wanted to use it and said yes. It was scheduled to leave 10 minutes later and no one showed up to drive the van. We waited about 15 minutes after it was scheduled to leave and no one ever came. It was at checkout time so the lobby was very busy and we didn’t have time...

"Warm friendly welcome which made our stay extremely pleasurable."

"Amazing staff and service "

"The staff made the stay one of the more memorable from the different hotels we stayed in . "

"Nice and clean hotel handy to restaurant and transportation. Extremely polite and helpful staff. "

"What a wonderful hotel… the staff was both friendly and professional… the room was clean and comfortable. Had a lovely drink in the Sky Bar … and a great start to the day with the breakfast. Lots of dining options nearby "

"The first single room was very small with a very small window. The second was bigger with a much nicer window and drapes. It was close to everything and there was gluten free bread for me each morning. Very much appreciated thank you. The property was warm at all times and had dinner and lunch options. There is no lift, but I had help with my bag when I arrived. "

"I had a fabulous stay at the hotel. Every staff member went out of their way to make my stay comfortable and the hotel was spotless, welcoming and very homely. The food and drink quality at breakfast, room service and when having drinks in the library was exceptional. I cannot wait to be back and a big thank you to the whole team for making this such a wonderful stay. "