East Coast and Midlands Holidays

do not turnoff the A/C at various times, have a better communication and clear plan around this

Great check in experience. Very clean hotel. Very safe. In the middle of everything you want in the busy area of Temple Bar.

I loved this property! It was a great location, only an 8 minute walk to the main area where the bars are but not in the crazy part so it was quiet and clean. I would honestly give it 5 stars all around and I was informed they just opened s few weeks ago.. but we had an incident. We came back to the hotel one night around 10pm after getting pizza and a bottle of wine to share in the lobby because I had my parents with me in another room and someone from the hotel informed me we were not allowed to eat in the lobby (although they were not serving food). I tried to explain we wanted to all be together and the rooms are too small for all 4 of us to be in one room let alone all sit together. This women was rude and didn't care or even explain why the policy was this way, she just kept saying its a policy. I used to work in a hotel and as the front desk staff so I am usually VERY understanding but this simply made no sense. I feel like there should have been a sign or it should be made known. This turned me off to staying there and would probably not stay here again for this reason.

New hotel with beautiful lobby/bar area, small but nice rooms. Location of hotel is lackluster as it is in an more industrial area and 20 minute walk to most things a tourist would want to see.

Customer service effort by Receptionist who handled check-ins on 19th & 20th June 2025 ( guests booked at Glenroyal for Glendinning wedding at Carton House) did a marvellous job in upgrading rooms from super-hot rooms to cool air conditioned rooms. She liaised quickly with Hotel Room manager who kindly approved change of rooms. I was initially very devastated when my guests were so uncomfortable with rooms temp after a very long haul flight from USA. I wish to also say a big thank you to Restaurant Manager Peter & his staff who did a marvellous job organising meals for the 2 nights private pre-wedding dinner parties for my family guests. My major recommendation for the hotel is to do everything possible to install Air conditioners in all rooms & update bathrooms with shower facilities, especially for Accessibility rooms. (It was poor facilities for two of my wedding guests who had to walk long distance, one with mobility restrictions and used a walking stick from her room to the swimming pool shower cubicle as her room only had a bath facility. I love the ambiance of the hotel & surrounding eating/shopping facilities. I will love to stay there again but how can I be guaranteed an air conditioned room? Thanks. Sophie, (Mother of wedding Groom)