Best Western, Durham Heritage Coast hotels

"Lovely Hotel. Club Delux Suite was amazing."

"A nice stay comfy bed."

"Nice and central "

"Stayed here for one night on business. Great rate for the night. Check in great. Room fantastic with a bit of wow factor upon entering. Very clean, comfy bed. Swimming pool fantastic. Fusion restaraunt food lovely but service not great. I was approached almost as soon as i sat down for food ordering but i hadnt seen the menu yet so i asked for 2 minutes. 15 minutes later a server came and apologised for the wait. Which at least she acknowledged i was waiting. Food came, lovely and tasty, but noone checked on me to see if everything was okay with my meal. Then when i finished my meal i waited for what felt like forever for someone to clear my plates. When someone finally came over i just asked for the bill and didnt even wait for my plates to be cleared. Just a bit of advice, when there is a solo female traveller eating on her own, she may not feel comfortable waiting around for so long. This doesnt bother me but i do know colleagues and friends who sometimes may feel vulnerable because travelling on business and just wants to eat and leave. This was not possible for me and i was left for around 45 minutes longer than needed. I did try to catch the servers eyes but they genuinely did not look in my direction at all. So felt a little overlooked. Bit of a shame."

"Room was spacious and comfortable. We had a bath in the bathroom. Very warm, couldn't find a thermostat to lower heating. Am not aware of any USB plugs. Very good breakfast and access to the Spa for swimming, sauna etc made this very good value for the price we paid."

"The rooms were a good size and pretty clean. The bar/restaurant staff were lovely and helpful. Great location, just a quick walk over to town. It was nice and quiet and we had great views of the river as well. "

"Greeted by the lovely Danielle on reception who is a credit to the hotel, we had another lovely stay at the hotel. We are regular visitors to the copthorne, mainly on a Sunday, food is great and rooms are really comfortable. The car park is ideal and its a bonus that you get a discount for being a guest. We will definitely be back soon"

"on arrival the room was nice on the 11th floor with views of river.we went out for a meal and arrived back about 9pm.the hotel has a bar above this floor and we heard every footstep and dancing above us and the music was as loud as if we were at the club.people were in and out of the lifts on our floor to go upstairs.there was no control with these people as they came from the street and were not guests at the hotel.so asked reception to move us.this they did thankfully. the hotel staff are really friendly and food was good.we managed to park outside which was also good."

"Beds are so comfy. Good central location, modern, nice staff"