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"Great hotel that is right next to the best base area at zao onsen resort! The junior suite was incredible, I really liked the Japanese styling with full western amenities. It was extremely spacious and having two in room ac units for the living room and bedroom was great. We never ate dinner at the hotel but my sister and I both really enjoyed the breakfast buffet both days we had it. Additionally despite a language barrier I found the service to be excellent. Hotel staff came out of the hotel to carry our bags in, and they were very helpful getting us shuttled to the bus station when we left. My only complaints are price and the indoor onsens. It was very expensive in early February, as nice as the room was, the rest of the facility didn’t quite match the price tag. Additionally the indoor onsen water smelled slightly of chlorine and doesn’t feel like it is sourced from the local sulfur springs. Personally I’d recommend skipping them and just going into town for the public baths unless it’s really late"

"The staff members were friendly and helpful. The hotspring was a bit small. "

"Perfect relaxing place, free shuttle bus services to train station. Would stay again"

"So convenient. "

"Staffs are friendly beginning to the end of our stay. "

"I had such an amazing time here! One of my favorite parts about my trip to Japan. The staff was so kind & the in-room dinners were just amazing. I hope I can come back again! "

"全てにおいて素晴らしい滞在でした。是非ともまた来たいものです。"

"The breskfast was excellent. The staff was very helpful."

"Hotel staff were very friendly. They don’t speak English but were very patient and pleasant. The free breakfast had a lot of variety. Overall, enjoyed my stay. "