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Customer service of every employee was amazing. They were very courteous, quick to assist and friendly. Food from the Baya Hotel Restaurant was delicious. We enjoyed every entree we ordered. One things is that the room had some issues such as some of the walls had cracks, sliding doors on the balcony and bathroom wouldn’t lock properly. Some of the furniture were outdated, they had alot of scratches and wear and tear. We got the Panorama room and the view was priceless.

Karuna has breathtaking views, simply beautiful. Dining in their restaurant is an experience itself, the food is delicious, the staff is very friendly and attentive, a wonderful reminder of how proud I am to be of Filipino heritage. The service is very professional and prompt. The pathways have an inline since it’s located in the mountain so if you are unable to physically walk up and down it may not be suitable but if you have no physical limitations then look no further, this place will be amazing!

The hotel is great! Excellent staff, extremely courteous and accommodating!

I enjoyed staying here, the view was amazing and the place was just unique. Breakfast was one of my favorite things about this place, stuff is very respectful, friendly and welcoming.

Great place to stay..wonderful staff

privacy

Really great stay...the location is awesome. Fantastic pool area and massage services...clean hotel and we set up tours in the lobby...transfers to airport were good...GREAT breakfast included. We would definitely stay there again...

Perfect spot.

Great property and amenities. I had issues with my safe not working and a constant beeping in my room and both issues were resolved promptly. I had water damage on my cell phone and they gave me a big box of rice for my phone after I told them what happened, no charge. The hot stone massage, manicure and pedicure were all fantastic. The pools were all great, the hot tub was not heating though and they told us it was out of order. Great entertainment center, and strong WiFi throughout the property. My biggest negative was the food—I was not impressed by any of it. I thought the food overall was bland (bulalo and sinigang) and the breakfast offerings were nothing to write home about. Champorrado and bilo-bilo offered for breakfast were both watered down and flavorless, like they skimped on the laman. Might be okay for the foreigners, but we Filipinos know when you do that.