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"The up grade of the hotel has greatly improved things. Love the location near the station.My only suggestion would be to include plates & cutlery in Rooms with microwaves. "

"Excellent room with all of the facilities that you could want. (Stove, Microwave, Large fridge etc.). Good service and room had a balcony but unfortunately not much of a view. Only slight problems were that the TV was far too small & no face washers. "

"Key cards kept failing "

"Great location in Melbourne CBD! Staff was very friendly and helpful! "

"Clean and close to transport easy to walk to shops or catch bus or tram very convenient location "

"The hotel was lovely, new and clean and the staff were very friendly. Excellent location and surroundings. Unfortunate though some services were not available and on the website stated otherwise. No door bell hoppers, no 24 hour front desk, bar was not open until late, and a fire evacuation at 2am with no fire brigade called or staff assisting and in attendance was very concerning! "

"Breakfast is superb selection I’m very impressed no wonder aus open tennis players stay here too"

"A perfect place to stay in Melbourne and within walking distance to the Aus Open. Great, friendly service from all the hotel team we encountered. Loads of great eating places nearby too! Paid valet parking right next door looked after our car which was not needed as everything is within walking distance … or catch a tram/bus if you need to go out further afield. Would definitely recommend staying at Hotel Grand Chancellor Melbourne."

"Great stay great location "

"We had an amazing family time at Crowne Plaza. Perfect location and accessible to public transport just in front of the hotel. Kids had fun in the pool. The room was clean and had the perfect view on the river and the crown flames at night. Lots of restaurants around and in the building whcih even offer room services. We will definitely come back. "

"Helpful and lovely staff. Modern facilities. Easy parking and laundry. Better than others in category for pool and gym. Will frequent!"

"Located in a great location just outside the CBD and very convenient. Very close to public transport. The room is clean, spacious and modern. The bathroom is clean and spacious. The highlight is the bed, incredibly comfortable and the pillows are so fluffy, had an amazing nights sleep. Both check in and check out was easy, staff were lovely and very professional. Would highly recommend "

"Excellent place to stay "

"Great location. Property cleanest hotel I have seen in a very long time. Option to not have housekeeping everyday was excellent with voucher given for going green."