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"Staff"

"Everything was great. The bar just off the lobby makes a proper double. The beach bar makes a skimpy double. Food was great. Staff was great. "

"Excellent "

"Do not confuse 4* Tunisian with 4* UK or you will be bitterly disappointed. On arrival we were given a room in the hotel when I had booked a bungalow and had to go back to reception to ask to be moved to a bungalow. The hotel, bungalows and grounds badly need updating and the mattresses very firm leading to aching joints. Food not hot and very repetitive, drinks very limited and entertainment poor although this may be because it's low season. Staff ok but think they prefer the German and french guests who massively outnumbered us."

"Generally helpful staff can help provide assistance to make up for the staff - the bar comes to mind - who stay busy disappearing into back rooms to avoid the guests. But the helpful staff members well make up for their more elevated colleagues."

"The is our 2nd visit to Djerba and this hotel which a lovely small hotel with great atmosphere provided by the staff who are always friendly and smiling. Most of the staff can speak in multiple languages which makes things convenient. Great location right on the beach and near the best stretches of beach. Breakfast is ok as they don't rotate the buffet selection but there is a omelette station which helps. The hotel was quiet at times we were the only guests at dinner which we didn't mind. "

"Really great experience specially the staff (big thanks to Mr Hachem) , my family had good time"

"Was my honeymoon first night after my wedding and checking i found out my keys room are not working i stayed 1 hours between my door room and reception to fixed but finally they switched my room to other uncomfortable room But its fine it could happen no problems Seconds day i went to the recipient to tell them if they could get me my original room cause it more comfortable the manager Named ANIS he told me you heing waiting for 24h u could wait another's 24h and he talked very bad to me Thats person has no manners I went to the pool to relax with my wife and we found that was a a family from libia they being very aggressive cursing and yelling without respecting other family's 3 different people's talked to them please to keep it quit and went talked to them nicely please stop cursing and yelling i have my wife here and its my honeymoon im trying to relax and have fun They HEAT ME and cursed me In front of stuff managers security I had to book other hotel cause its unsecured hotel and unhelpful stuff Its a shame for a 5 start hotel I will never come back and i dont recommend this hotel everywhere in the world Poor service poor security poor stuff poor management "

"Property was falsely advertised. Most of the amenities advertised with the room where not in room including towels fridge utensil microwave dining area etc Management ignored all forms of communcation to rectify via myself and Expedia . Would not recommend this property. I am still waiting for a refund which Expedia is organsing as this was a terrible experience and introduction to Djerba and its people. property communucation"