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"Warm, friendly staff - this hotel had a beautifully designed main building where we enjoyed al fresco eating from the varied and superbly cooked/arranged buffet. After dinner we enjoyed the ping pong and pool table which helped entertain our family. The swimming pool was sublime. The gardens, pathways and trees leading down to the beach were well kept and helped support a relaxing atmosphere. The bedrooms had everything we needed as well as incredibly comfortable beds - quiet, with the added bonus of a balcony. We loved our family holiday! The only thing we thought needed improving was the bar. It was not a relaxing place to sit and had uncomfortable chairs. If there had been a place to chill out comfortably with ambient music where we could purchase drinks and icecream - that would have been ideal. Hopefully, this could be incorporated into the rebuild of the beach bar. "

"Modern and clean apartment. Had everything we needed for a family with children including a washing machine. Great location right on the beach. Staff were very helpful and welcoming. "

"Excellent hotel. Room was clean. Good food and good spread on the buffet. Staff was very courteous. Will come again. . "

"The hotel had been abandoned. We managed to check-in but there have been no staff onsite since. A local has told us that the Indian company that owns the hotel has not paid the local staff wages and they have been forced to leave. The hotel is filthy, there is literally no staff anywhere to be seen. "

"Excellent in everything. In house dining is excellent with extremely courteous and friendly staff and very good, delicious choices. Manager was present everywhere and was very friendly and helpful. "

"We had an excellent family time "

"Very nice service "

"⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay in Paradise – New Tristar Hotel, Arugam Bay We had the absolute pleasure of staying at the New Tristar Hotel in Arugam Bay for 4 nights, from 29th June to 3rd July, and it was nothing short of exceptional. From the moment we arrived, we were warmly welcomed by the outstanding staff and the incredible manager, Arooz. His attentiveness, kindness, and genuine care made us feel right at home and truly elevated our experience. Our room was spotless and well-equipped, with efficient air conditioning, a working fridge and kettle, and 24-hour hot water in the shower — all the comforts you’d want while staying by the sea. The cleanliness and efficiency throughout the hotel were of the highest standard. Each morning, we were treated to a delicious breakfast featuring a fragrant mix of Sri Lankan specialties alongside comforting European favorites — a perfect start to each day. But the real highlight was the location. The hotel is directly on the beach, and we were lucky enough to watch the sunrise over the ocean right from our balcony — an unforgettable view that will stay with us for a long time. A heartfelt thank you to Arooz and the entire team for making our stay so memorable. Your warm hospitality and attention to detail made all the difference. We left feeling relaxed, recharged, and already looking forward to our next visit. "

"Beautiful property with friendly and helpful staff. The food is delicious with options for all visitors. Gym had good equipment and the pool and grounds are lovely. My only suggestion would be to have an iron in all rooms it would have been helpful with my wrinkled dresses."