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InterContinental Bali Sanur Resort, an IHG Hotel

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Bali Sanur Resort, an IHG Hotel

Bar (on property)
Private pool
Lobby
On the beach, white sand, free beach cabanas, sun-loungers
Couples treatment room(s), hot tub, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
The price is S$316
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Junior Suite, 2 Single Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Single Beds, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Private pool

Villa, 3 Bedrooms, Garden View (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 408 sq m
  • Sleeps 8
  • 3 Single Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

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Junior Suite, 1 King Bed, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

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Villa, 2 Bedrooms, Garden View (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Presidential Villa, Ocean View, Beachfront

Premium bedding, in-room safe, desk, laptop workspace

Presidential Villa, Ocean View, Beachfront

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 937 sq m
  • Ocean view
  • Sleeps 6
  • 2 Single Beds and 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Single Beds, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Garden View (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View (Spa)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View (Spa)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • Sleeps 3
  • 1 King Bed

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The price is S$206
includes taxes & fees
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About the area

Map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227

What's nearby

  • Mertasari Beach - 2 min walk - 0.2 km
  • Sanur Beach - 3 min walk - 0.3 km
  • Semawang Beach - 7 min walk - 0.7 km
  • Sanur Night Market - 4 min drive - 2.9 km
  • Kuta Beach - 26 min drive - 12.2 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Lilla Pantai - ‬6 min walk
  • ‪Place 2 be - ‬3 min walk
  • ‪Warung Pantai Semawang - ‬2 min walk
  • ‪SALA Bistro Bali - ‬5 min walk

About this property

InterContinental Bali Sanur Resort, an IHG Hotel

Luxury family-friendly resort near Sanur Beach
Take advantage of a beach bar, a poolside bar and a rooftop terrace at InterContinental Bali Sanur Resort, an IHG Hotel. This resort is a great place to bask in the sun with a white sand beach, beachfront dining and free beach cabanas. Indulge in Ayurvedic treatments, a facial and a body scrub at The Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Indonesian cuisine. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), free bike hire and airport pick-up service (surcharge)
  • Supervised childcare (surcharge), a porter/bellboy and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 120 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, designer toiletries and deep-soaking baths
  • 42-inch LED TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

Dutch, English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 300,000 for adults and IDR 150,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 1052700.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 300000 for adults and from IDR 150000 for children
  • Airport shuttle fee: IDR 508200 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 3 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

Frequently asked questions

Does InterContinental Bali Sanur Resort, an IHG Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:00 AM to 6:00 PM.

How much does it cost to stay at InterContinental Bali Sanur Resort, an IHG Hotel?

As of 22 Nov,2024, prices found for a 1-night stay for 2 adults at InterContinental Bali Sanur Resort, an IHG Hotel on 2 Dec,2024 start from S$316.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is InterContinental Bali Sanur Resort, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Bali Sanur Resort, an IHG Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at InterContinental Bali Sanur Resort, an IHG Hotel?

Check-in begins at 3 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at InterContinental Bali Sanur Resort, an IHG Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does InterContinental Bali Sanur Resort, an IHG Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 508200 per vehicle applies.

Where is InterContinental Bali Sanur Resort, an IHG Hotel located?

Located in Denpasar, this beachfront resort is in a shopping district, 0.2 mi (0.3 km) from Sanur Beach, and within 9 mi (15 km) of Kuta Beach and Legian Beach. Tuban Beach and Seminyak Square are also within 12 mi (20 km).

InterContinental Bali Sanur Resort, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 412 reviews" "
Rating 8 - Good. 92 out of 412 reviews" "
Rating 6 - Okay. 34 out of 412 reviews" "
Rating 4 - Poor. 14 out of 412 reviews" "
Rating 2 - Terrible. 5 out of 412 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Nov 2024

8/10 Good

Michael, West Leederville

Travelled with partner
Liked: Cleanliness, staff & service
I want to be fair when I make this review because overall it’s a nice hotel with great staff. However , there were issues. 1- the main restaurant was closed for refurbishment and you could only use Pier 8 , that said, Pier 8 is in a fantastic location. 2- the hotel is being refurbished throughout and it’s my understanding that the pool and Pier 8 will be refurbished in Jan 25. 3- the hot water in our room was cold /tepid for most of our stay until we were told to let it run for 5 minutes first and even then it was only warm. 4- Normally in a hotel you put down a deposit and pay the rest when leaving . In this case you put down $400.00 and they then text you to say you have exceeded the amount and please put down more. This was first for me. 5- the hotel feels disjointed with a huge pond in the middle with no access around it. Essentially you have the front reception and then the pool and beach side restaurant. 6- not overly friendly reception staff. The positives. 1- nice room with large balcony / second living area. 2- nice breakfast 3- great restaurant and pool staff. 4- nice pool if somewhat very hot to sit around and very warm water. 5-great location. In summary I would stay again , however ,wait until all the refurbishment is done.
Stayed 8 nights in Oct 2024

6/10 Okay

Andrew, Worongary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is about to udergo an upgrade so maintenance is not being done. 2 lifts out of action, gym machines out of action. Main restaurant out of action. Overall better options elsewhere for the money spent.
Stayed 7 nights in Oct 2024

10/10 Excellent

Peter Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location.
Stayed 6 nights in Sep 2024

4/10 Poor

Shanaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Stayed 3 nights in Sep 2024

6/10 Okay

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location and wonderful staff. The team there are friendly and could not do more to help. The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had. We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali. We will not be staying with any InterContinental properties in the future after this experience.
Stayed 7 nights in Aug 2024

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the patio space.
Stayed 1 night in Aug 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, the staff were all wonderful. Would definitely come back
Stayed 3 nights in Aug 2024

8/10 Good

Carl John, Forster

Travelled with partner
The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly
Stayed 7 nights in Jul 2024

6/10 Okay

mario, Ocean Reef

Travelled with partner
Breakfast staff were nice
Stayed 3 nights in Jul 2024

8/10 Good

Naffissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

kerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the intercontinental. The staff were lovely. The room was quiet and very comfortable. Some things need a little updating but overall it was great. The beach acsess to many fantastic restaurants was great too.
Stayed 5 nights in Jun 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intercontinental sanur
Beautiful hotel and wonderful staff, rooms are massive, breakfast is excellent with many items to choose from as well as ala carte menu to choose from, only downside is some of the communal areas are starting to require some tlc
Stayed 6 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Spa rooms with daily 1 hour massage are quite the perk. Staff is friendly and welcoming.
Stayed 12 nights in Mar 2024

6/10 Okay

Thi Thanh Phuong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.
Stayed 3 nights in May 2024

8/10 Good

Taha

Travelled with family
Liked: Staff & service, property conditions & facilities
the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass
Stayed 2 nights in Apr 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Beautiful Hotel Welcoming staff and great amenities Lovely location on the beach
Stayed 1 night in Apr 2024

6/10 Okay

TM

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Not living up to the brand
We stayed at the hotel for 5 nights in a 2 bedroom villa. The general feeling of the hotel is that it is pretty run down. Chipped paint, lamp falling out of ceiling, broken tiles. * During our stay we saw the roofing to the pool collapse into the pool probably due to poor maintenance * we had at least 10 mosquitos per night in our kids bed room * the private pool at the villa was full of mosquitos so not really usable with young children. * noticed quite a lot of cobbweb in corners which makes one wonder how well the cleaning is done. * buggies would arrive with wet seats and even if pointed out staff wouldn’t offer to dry them. * concierge was generally not helpful at all as they are not allowed to recommend anything only help to book. I was told to look things up on the internet myself which kind of defeats the purpose of asking someone local * quality of breakfast is ok but fruits consistently not ripe and very little variety In general I think there are other better options of looking for resort on Bali.
Stayed 5 nights in Apr 2024

10/10 Excellent

haibin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
Stayed 3 nights in Apr 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Terrific staff . Terrible area and the beach is awful covered in seaweed . Hotel is old no more than 3 stars . If your on holiday I would recommend new hotels in better areas with decent beaches
Stayed 12 nights in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful stay at the intercontinental!
Loved this hotel and the location of Sanur. Very friendly and helpful staff.
Stayed 6 nights in Mar 2024

6/10 Okay

Emmanuel

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Accommodation
It's a great hotel for families, they have a great range of activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Stayed 4 nights in Feb 2024