4/10 Poor
joe
Travelled with family
22 Jan,2025
Disliked: Staff & service, amenities, property conditions & facilities
The building was rundown. Staff was rude and didn't pick up a crumpled cup in the water fountain for 3 days. There was a dirty pile of clothing by the ice machine for the entirety of my stay. The hot tub didn't work. Doors didn't lock well. My door had to be slammed in order to catch and that didn't work sometimes. Our showerhead leaked 24/7, both toilet paper holders were broken, the hook on the bathroom door was broken off. The shower tile was cracked and looked like they just put tape over it. The lobby furniture was filthy and the rug was curled up, creating a major tripping hazard. My room number was written on a piece of paper taped over a different room number. My key didn't work to get in the room and the front desk lady didn't believe me. She had me try it on a lobby door, which didn't work. Then sarcastically asked me how I was holding it. When she saw I was doing it correctly and the key just didn't work, she issued a new key. Then our second key didn't work. So I had to come back down and tell her that the second key didn't work. She failed to tell me that when she activated my first key again, that it would deactivate the second key.
joe
Stayed 4 nights in Jan 2025