2/10 Terrible
Mandy
Travelled with partner
24 Dec,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not a 4 star hotel..... 2.5 at best!
On the first morning housekeeping "helped" themselves to some money from our room. It wasnt even Dong!
Staff attitute changed towards us when we mentioned the missing money. They basically called us liars.
So many excuses like
- do not disturb was on so housekeeping didnt go in which was not the case
- Maybe when you opened the door the wind blew it away!!!!.......
Never had hot water, lukewarm at best
Cleaning was hit and miss
Mouldy curtains
Very slippery shower floor - ending up with my husband slipping and breaking the shampoo bottle, when we reported the incident to the reception all they could say was "you pay"
Never asking if my husband was ok!
Breakfast... well mostly vegetarian food
A lot of food came out of a packet
Not fresh
Eggs to order were always oily
Had to ask for water
Floor oily & slippery when entering breakfast room
Saw the chef smoking in the kitchen when preparing food
Definitely would not recommend this hotel
Mandy
Stayed 16 nights in Dec 2024