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The Mallard Hotel

2.0 star property
Hotel in Copperhill with free breakfast

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Photo gallery for The Mallard Hotel

BBQ/picnic Area
Exterior
Premium bedding, down duvets, memory-foam beds, individually decorated
Premium bedding, down duvets, memory-foam beds, individually decorated
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Breakfast included
  • Laundry
  • Pet-friendly
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for King Suite

Premium bedding, down duvets, memory-foam beds, individually decorated

King Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-Double Queen Deluxe

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pet Friendly-King room

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-King room

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • Sleeps 2
  • 1 King Bed

View all photos for Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Double Queen Deluxe

7.0 out of 10
Good
(7 reviews)

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room

Premium bedding, down duvets, memory-foam beds, individually decorated

King Room

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
Mini-fridge
  • Mountain view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
178 Five Points Dr, Copperhill, TN, 37317

What's nearby

  • Ocoee Adventure Center - 5 min drive - 5.4 km
  • Ocoee River - 7 min drive - 5.7 km
  • Toccoa River Adventures - 7 min drive - 7.9 km
  • Rolling Thunder River Company - 9 min drive - 8.5 km
  • Blue Ridge Scenic Railway - 24 min drive - 28.0 km

Restaurants

  • ‪Hardee's - ‬6 min walk
  • ‪Pat's Kountry Kitchen - ‬8 min drive
  • ‪Rum Cake Lady - ‬6 min drive
  • ‪Papa's Pizza To Go - ‬6 min drive
  • ‪Burra Burra Riverside Dining - ‬6 min drive

About this property

The Mallard Hotel

Hotel in the mountains
Free on-the-go breakfast, a firepit and laundry facilities are just a few of the amenities provided at The Mallard Hotel. Free in-room WiFi, with a speed of 25+ Mbps, and an outdoor entertainment area are available to all guests.
Additional perks include:
  • Free self-parking
  • A vending machine, barbecues and outdoor furniture
  • A billiards/pool table, a TV in reception and smoke-free property
Room features
All rooms are individually furnished, and boast comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and air conditioning.
Extra amenities include:
  • Memory foam beds and down duvets
  • Bathrooms with showers and free toiletries
  • 43-inch Smart TVs with Netflix, Hulu and streaming services
  • Private gardens, kitchenettes and mini fridges

Languages

English, Filipino

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, private entrance

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

Frequently asked questions

Is The Mallard Hotel pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Mallard Hotel?

Self-parking is free at this property.

What time is check-in at The Mallard Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Mallard Hotel?

Checkout is at 10:00 AM.

Where is The Mallard Hotel located?

Situated in the mountains, this hotel is 0.3 mi (0.5 km) from East Polk Public Library and within 3 miles (5 km) of Ocoee River and Ocoee Adventure Center. Raft One and Toccoa River Adventures are also within 6 miles (10 km).

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The Mallard Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 73 reviews
Rating 8 - Good. 15 out of 73 reviews
Rating 6 - Okay. 12 out of 73 reviews
Rating 4 - Poor. 8 out of 73 reviews
Rating 2 - Terrible. 5 out of 73 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my work
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Very good location for a one night stay on a longer drive. The hotel itself has been updated and the rooms are nice generally. The bed was incredibly comfortable and the building has a beautiful view of the mountains. Will definitely stay here again if we are in the area.
Stayed 1 night in Mar 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well exceeded our expectations
Stayed 1 night in Apr 2025

10/10 Excellent

Eriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Place. I have no idea why it has only 2 stars. I would stay again. Amazing Rooms and very clean
Stayed 2 nights in Jan 2025

8/10 Good

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looks can be deceiving

Cleaner then some ppl houses, could use some renovation but as far as the 1 bedroom very spacious just bring your own drinks.
Stayed 1 night in Mar 2025

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2024

4/10 Poor

Philip

Disliked: Cleanliness, amenities, property conditions & facilities
No TV working. Went and bought some new batteries and also tried remote from friends room with no luck. First room didn’t work. Bathroom and all floors turned everyone’s socks black in 2nd room. Toilet rocking. Tub dirty. Didn’t expect a lot, but this wasn’t near what it could have been with a little maintenance.
Stayed 2 nights in Jun 2025

10/10 Excellent

TRACIE

Liked: Staff & service, property conditions & facilities, room comfort

Will stay again

Room was great. But outside if hotel needs some tender loving care. Key code would not work after several attempts customer service got us another room. Bed was comfy and room was clean
Stayed 1 night in Dec 2024

6/10 Okay

Heather

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Suggestions

The room could have used more than 1 trash can only one was in bathroom and room had dust on bottom vanity and cabinet . Overall a pretty good place for the price
Stayed 1 night in Feb 2025

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean & comfortable!
Stayed 3 nights in May 2024

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities
Very cool place. Easy check in process. There was food left in the microwave so that was my biggest complaint and we had hoped to watch the Monday night football game after a long day of driving but TV wasn’t equipped for that. Overall great experience for the 💲
Stayed 1 night in Dec 2024

6/10 Okay

candace

decor was very pretty. Need better breakfast, and new washcloths, those there now are rough!
Stayed 1 night in Jul 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to get to McCaysville and Copperhill
Stayed 1 night in Jun 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute & clean. Definitely have their guests in mind. Right next door to a locals breakfast/lunch restaurant.
Stayed 1 night in Jul 2024

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of "motel" looking on the outside, but dont judge a book by its cover!! The room was super clean and cozy and had everything we needed! Highly highly recommend. We'll definitely be staying again if we're around the area.
Stayed 1 night in Mar 2024

6/10 Okay

shawn

Liked: Cleanliness
Was basic lodging. No attendent, key less entry, nothing special.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice interior, staff was great. Had a family next door to us and since we're leaving early, called and asked to switch rooms did so in minutes and resolved the issue without any fuss.
Stayed 1 night in Dec 2023

8/10 Good

joshua

Liked: Property conditions & facilities, room comfort

Nice hotel for the price

My husband and I went for an anniversary.... For the price we paid, it was a very nice hotel. We were never. Able to access the lobby.Arcode never worked.We had to leave a day early to get back to the kids because of the hurricane but overall it was a decent hotel
Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort

Pro's & Con's

Pros: Convenient location, friendly staff, comfortable beds, newer amenities in rooms, recently remodeled. Cons: Not a real breakfast, more like a few packaged snacks, walls are thin, television service/wi-fi was poor, low signal.
Stayed 3 nights in Mar 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, property conditions & facilities
We took one look at the room and the hotel and decided not to stay. It looked unsafe, not very clean and lobby wasn't finished. No one was on property to help us so we forfeited our money and left. The pictures on the internet made it look much nicer than it is.
Stayed 1 night in Oct 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprising nice stay!

Very nice stay at the Mallard! It was a last minute pick because our Airbnb cabin wasn’t going to be ready due to no power. For the cost I was very pleased! The rooms had been updated and looked really cute but mostly the bed and pillows were amazing!! We had a great rest that night! What was different and strange is that there was not an employee on property…….. sign outside the office says check your email for room and key code! Weird! Our code work first try so we had to go back and get phone number to get new code and were helped quickly.
Stayed 1 night in Jul 2024

4/10 Poor

PETER

Disliked: Staff & service
I had problems with the TV and called . Never able to view according to her instructions. Screen would show technical difficulties, plus It would freeze up when we made a selection. Poor loading on Sunday morning. Never able to view anything Sunday mirning
Stayed 2 nights in Sep 2024

2/10 Terrible

Charles

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

Disappointed big time, it looked and was nothing like the listing on hotels.com. Room had a horrible smell due to swamp cooler ac unit. TV Remote broken also. Just very disappointing and it was located in a remote area of town, with no front desk and self-check in made the whole experience even more sketchy. Felt like an abandoned motel 6, that they slapped some new paint on to reopen for business. Would like a refund.
Stayed 1 night in Mar 2024

2/10 Terrible

Christopher

Disliked: Staff & service, amenities, property conditions & facilities
This is a motel, not a hotel. The rooms have been updated, but they used a very cheap contractor and it shows everywhere. There was less than half a roll of toilet paper in the bathroom when i arrived. I Stripped the bed down to check for critters, it appeared to be clean, it had a full mattress protector, never the less my wife woke up covered in bites. Gaps under the door and the doors look like someone has tried to break into the room. I couldn't tell you anything about the staff because we literally didn't see anyone while we were there. Waste of $220. Do yourself a favor and drive 20-30 minutes to Blueridge GA and get a better quality room for the same price.
Stayed 1 night in Jun 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let the photos deceive you, this place is horrible. The customer service is even worse. They have attempted to update the property but whoever was doing the work must be 12 years old from the looks of it. The outside of the property is horrible and looks like a pay by the hour establishment. Bathtub in the room was disgusting along with the towels and washcloths they gave you to use. The towels I use on my car are better than the things they give you to use. Tv didn’t work and we called to get help and were told that someone would call us back but never heard a word from anyone. The cleaning people tried to come in before checkout and then an hour after checkout we received a call asking if we were extending our stay because the maid was unable to get in our room. TERRIBLE customer service. Overall disgusting hotel that I would never recommend to anyone.
Stayed 1 night in Aug 2024