4/10 Poor
Deborah
18 Jul,2024
Disliked: Staff & service
Really Poor
You know what to expect from an Ibis. Simple but good for the price and convenience. This Ibis was not good at all. Service was really poor. I asked for a quiet room at reception and we were given a room next to the lift. Very noisy. I went down to get this changed and waited a long time as nobody was on reception and nobody came when I rang the bell, in all 3 times. We had decided to eat in the Courtepaille and get an early night. Our waitress made lots of f mistakes and we waited ages as she was the only one serving until later.
Breakfast was ok and the 1 man serving it worked hard but tables were left uncleared. The coffee was awful even for machine coffee.
I was asked if everything was ok when I checked out and I said no and explained what was wrong. I have no confidence that my feedback would have been passed on. What is the point of asking the question if nothing happens to the feedback.
Accord Group. I hope someone there is reading this.
Deborah Cardwell
Deborah
Stayed 1 night in Jul 2024