I am genuinely disappointed with my experience at this hostel. I booked and paid for a family room three days in advance, but when my family and I arrived, we were informed that there was no room available. We waited for 3 hours, and the staff did not provide any assistance; they simply stated that there was no room and walked away from the reception. This was incredibly frustrating, and we ultimately had to find another hotel over 40 minutes away, which completely disrupted our travel plans. This experience was a significant letdown, and I cannot recommend this hostel based on how we were treated.