4/10 Poor
Alastair Mark, Chicago
Travelled with family
21 Jan,2025
Disliked: Staff & service, property conditions & facilities
The Good: it felt safe; the front line staff were lovely; the food was okay to very good depending on where you ate (the restaurants were very good and the buffet was fine); the location is beautiful; room was clean.
The Okay: elevators took a long time and several were out; the property is quite dated, even by developing world standards; the room was musty.
The Bad: multiple people in and around the lobby, interrupting guests trying to sell them a product or service/tour (not what you want when you pay that kind of $) if you ignore them they leave you alone but still. We were literally intercepted by someone trying to sell us tours between check-in and our room - 30 seconds into the stay! The LAST thing you want after a day of travel! Not sure if that's a standard practice in Cancun but it was very off-putting.
The Terrible: when we were waiting for our transport back to the airport, paint started raining down on us and our personal belongings as a result of work in the lobby and wind! It got in our hair, on our bodies, on our clothing, accessories, phones and luggage. When I returned home I was able to get most of the paint out, but several of our bags and a pair of pants remained splattered with white paint. When I reached out to Seadust the day after, they first ignored me and then they re-routed me to Expedia - this happened in THEIR lobby to THEIR guests!? All I asked for was them to please contact me about replacing the few items I couldn't remove paint from.
Alastair Mark
Stayed 2 nights in Jan 2025