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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
Sun deck
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun-loungers
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Spa
    Spa
The price is S$800
includes taxes & fees
3 Oct - 4 Oct

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view
Moon Palace Cancún - All Inclusive
Pool
All-inclusive
Spa
Kids pool
8.2 out of 10, Very good, (2455)
The price is S$507
includes taxes & fees
2 Oct - 3 Oct
Moon Palace Cancún - All Inclusive

About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Sky Bar - ‬18 min walk
  • ‪Lobby Bar - ‬15 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All-inclusive, you can look forward to free full breakfast, a golf course and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. For some rest and relaxation, visit the steam room, and indulge in aromatherapy, a sports massage or a facial. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner and Mexican cuisine. The gym offers yoga classes and fitness classes; other things to do include hiking/biking, bowling and ecotours. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide and 5 swim-up bars
  • Free self-parking and valet parking
  • 4 outdoor tennis courts, a round-trip airport shuttle (surcharge) and a free beach club on-site
  • Luggage storage, a gift shop and a billiards/pool table
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 1304 rooms include comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as free international calls and premium bedding. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 28 Sept,2024, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 3 Oct,2024 start from S$799.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Checkout is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is 0.6 mi (1 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 2.2 mi (3.6 km) from Moon Palace Golf Club. Arrecife de Puerto Morelos National Park and Xoximilco are also within 3 miles (5 km).

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 728 out of 1242 reviews" "
Rating 8 - Good. 233 out of 1242 reviews" "
Rating 6 - Okay. 113 out of 1242 reviews" "
Rating 4 - Poor. 68 out of 1242 reviews" "
Rating 2 - Terrible. 100 out of 1242 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Paramjeet

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Galilea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estba increible, los shows, las instalaciones, el servicio y el lugar
Stayed 6 nights in Sep 2024

2/10 Terrible

Prunda

Stayed 5 nights in Aug 2024

10/10 Excellent

diego, Pembroke Pines

Stayed 4 nights in Aug 2024

10/10 Excellent

Karl Johann

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in the hotel, everyone was very professional and friendly. It offered many options for dining and activities to entertain the whole family.
Stayed 5 nights in Sep 2024

10/10 Excellent

RI HYUN

Stayed 3 nights in Aug 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved it
Stayed 3 nights in Jul 2024

2/10 Terrible

Hassan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff and service, facility is old and very overrated
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynda E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moon Palace the Grand Cancun is a great place for everyone. It has everything you could possibly imagine. The amenities are endless and the service is of great quality. We had the ability to go to the two nearby hotels for food and to the beach Palace for the Cancun water. We made reservations and went to all the restaurants in the facility. It was a great time. The water slides were a hit for the children and the arcades and swim up Pool in our room with were great experience. We will definitely visit again very soon.
Stayed 5 nights in Aug 2024

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and safe. Food was great! Everyone there was very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Noreen Kazim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and a big plus. The pools and general amenities were excellent too.
Stayed 7 nights in Aug 2024

2/10 Terrible

Nadir

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

balkar singh

Travelled with family
Liked: Cleanliness, staff & service
Very fancy and very nice
Stayed 5 nights in Sep 2024

10/10 Excellent

Bokyoung

Stayed 3 nights in Apr 2024

10/10 Excellent

JINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is enormous and very well kept. There’s a lot of people but because of the large space, you don’t feel crowded. Definitely utilized the golf cart metro system they created. It’s pretty quick and easy. loved all the different activities - shows every night, arcade, playroom, water park, several pools, organized group events at the pools. The lunch & dinner at the individual restaurants is better than the buffet. The breakfast at the buffet is pretty good. The drinks are a bit weak but that’s ok with me because I’m not a big drinker. It was fun trying different cocktails that I normally wouldn’t. Use the app. It makes life easier to make reservations for the restaurants. The service is impeccable. All the staff are so friendly and helpful. I really feel they really took care of my family. We made an effort to tip, like for the housekeeper, servers, and bartenders. Just a few dollars. They seemed very appreciative. We only had one negative experience with a golf cart driver. I believe he did not like his job and disliked tourists, which I can’t help being. The hotel room was spacious, clean and bright. We were lucky to be close to the lobby, which made it easy to get to the restaurants and main golf cart stop. The cons are that noise travels easily. We could hear the children next door crying and talking all the time. Noise travels down the hallway from far away. The bed sheets were stained and beds are way too soft. These are not deal breakers though.
Stayed 5 nights in Aug 2024

6/10 Okay

Erica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurants were great!
Stayed 6 nights in Jul 2024

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene todo lo necesario para las personas q solo desean disfrutar el resort no tengan necesidad de salir, la comida muy rica y las personas q trabajan en los restaurantes son muy atentas. Recomendado Alex el q trabaja en el Buffet. 10/10
Stayed 4 nights in Aug 2024

10/10 Excellent

Ernesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a unique place for family and kids, with everything that you need inside
Stayed 3 nights in Aug 2024

10/10 Excellent

Luz S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Thomas

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is massive, it’s actually too big. We really enjoyed the splash park, the steakhouse, the speakeasy. Dislikes coffee takes 30-40 to order at certain times, certain food items are no seasoned and or cooked that well. We were give a room credit but were told since we didn’t tell the stores we had credit (we put it on our room) we ended up having to come out of pocket rather than use the $150 credit.
Stayed 3 nights in Aug 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024