4/10 Poor
Wendy
Travelled with family
24 Nov,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets on top of the bed were soiled and stained. The phone in the room did not work so we couldn't call the front desk. The closet had an iron but all the screws holding it to the eall had come out of the wall and it looked like it could fall off the wall at any moment. The toilet paper holder was a cut out in the wall. Pull the waper and the holder would come from the wall. The door frame on the room entry door had also come loose and the door needed a lot of force to close. The elevator was dirty. The corners looks like they were never cleaned.
I have stayed at many La Quintas and never have i had an experience like this.
When I brought everything to attention of the front desk, the lady was clearly disbursed by the fact I would mention anything. She was on personal phone calla on her cell and anytime someone came to the front desk she asked her personal call to hold on. The next day I informed someone else of the room issues. He took note of the items that required repair and was shocked when I showed him pictures.
Wendy
Stayed 2 nights in Nov 2024