2/10 Terrible
John, Missouri City
Travelled with family
4 Nov,2024
Disliked: Cleanliness, amenities, property conditions & facilities
I've been using Expedia for my travel needs for years and always found the highest quality of establishments offering excellent service. I must say that I'm surprised that Expedia would have Global Luxury Suites Downtown Boston as one of it's choices. The level of disappointment felt by my family and myself was immense from the moment we walked into the 'hotel'. There was no hotel staff in the lobby, only a a security guard who mechanically went over the rules of our stay. We were informed that there was no room services, no maid service and we would be responsible for the cleaning of the room and removal of any trash upon our departure. When entering our room we quickly found numerous issues: The fold out couch bed sheets were dirty. Half the outlets were not working (couldn't plug in computer at the desk had to charge it in the kitchen), there was a jungle of wires hanging out of the TV's and the dryer, the handle on the refrigerator was wobbly, the two window shades would open and there was a sign that read 'Please do not use this shade to avoid further damage', the closet light switch didn't work, we washed the bed sheets but they took over two hours to dry. I have pictures of all this. Our first reaction was to look up other hotels in the area but of course last minute in Boston everything was full. For the money we spent to stay at this 'hotel' we were expecting much better. With no 'hotel' staff on site there was really no one to offer complaints to.
John
Stayed 3 nights in Oct 2024