2/10 Terrible
Kimberly
Travelled with family, Travelled with pets
19 Nov,2024
Disliked: Cleanliness, amenities, property conditions & facilities
Booked through Expedia and put special instructions asking for lower level room due to having a pet. At check in the clerk said all the lower level rooms were previously booked. I said well I previously booked too...so she was able to place me as requested. I got to the room and was not clean. I had brought cleaning supplies with me so I sanitized the room. The tv didn't work so I contacted the front desk and one of the women came to assist. I don't know if she was the manager or not but she was very friendly and helpful. She moved me to a new room. The tv worked in there but the room was also very dirty and smelled like weed. I was unable to hide the odor even with room spray or lysol. I was unable to sleep due to this extreme smell. I ended up checking out several hours earlier than intended. There were 3 hispanic men a few rooms down sitting outside their room with drinking and playing music loudly. I was told by the woman that assisted me that they lived there. It was already loud enough with the road construction but then to have to listen to loud music too made for a very disappointing stay. The location to casinos and other venues was very good but I would definitely advise the hotel management to address the issue with the housekeeping team and also ask the gentleman that were playing their music to respect the other guests and not play their music so loud.
Kimberly
Stayed 1 night in Nov 2024