2/10 Terrible
Dikshant
23 Nov,2024
I had a deeply disappointing experience with the management regarding the 50 EUR security deposit charged to my credit card. This amount was supposed to be refunded, but months later, it remains unreturned. Attempts to resolve the issue have been frustratingly unproductive, as the team refuses to engage properly with my credit card dispute claims team.
The lack of accountability and communication is unacceptable for a brand of this stature. I expected professionalism and prompt resolution, but instead, I’ve been left chasing my own money. I won’t be staying here again, and I can’t recommend it to anyone looking for a hassle-free experience.
Dikshant
Stayed 1 night in Aug 2024