We stayed for a total of 6 nights, there was no housekeeping done unless reminded (we reminded twice and only twice the room was cleaned for the long 6 nights). The staffs are not readily available when needed (the counter was left unattended before 8am and after 8pm), this is extremely inconvenient for guests when we need to look for help.
After coming back from a full day tour with an exausted body and mind, it makes the days feel worse when we see the uncleaned room late at night and we could not get any assistance by that time. We have pointed out to the staff that no housekeeping was done unless reminded during the second reminder, the staff only apologized but no improvement done, our room was still scattered if there is no special order to the staff to clean the room.
The second housekeeping done was incomplete, there left a used towel and no refill of toilet roll given.
We expected a more professional service from a sophisticated accomodation (as they claimed to be), however, what we received apparently are no better than a budget hostel.
So all in all, i would say that this is really an unpleasant stay for us during that long 6 nights stay in this so called boutique hotel.
