Bac Cai Holidays

the staff were very friendly and always helpful. The rooms were very clean and was also cleaned everyday. If I come back to Hanoi, I would stay there again

Good hotel with very friendly staff , great location and very clean , I really recommend this hotel

Everything was excellent from the staff to the food to the location. The one minor gripe I had was the shower head did not have a lot of pressure.

Great staff and great hotel for a nicer stay in the area!

The hotel is in a great location and has been beautifully redone. The buffet breakfast has a good variety. The room is a good size, except the bathroom is dark. The main issue we had was communication with staff. All employees were nice, but when we had issues with the air conditioning shutting off and not working we had to ask for help 4 different times. The staff did not communicate with each other or even come up to our room to assist. Only after the 5th attempt did we finally get assistance (2 nights later). There are many boutique hotels in the Old Town; hopefully they have trained their staff more the Hanoi Lion.