Independent, Astana hotels

"My single room wasn’t ready so they upgraded me to a nice double room."

"Great hotel with nice and clean rooms"

"Great hotel, walking distance to the USA Consulate. "

"Nice"

"Friendly and helpful staff. Clean everywhere except duvet cover. Airport pickup okay "

"It is ok but poor room service."

"Excellent experience "

"Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more...