8/10 Good
Raika
27 Oct,2024
Liked: Cleanliness, property conditions & facilities
Excellent location, with plenty of dining and shopping options around the hotel. Good breakfast with a wonderful view of the city from the breakfast area. Breakfast staff were lovely and wonderful. However, the check in and checkout experience was slightly below average. No warm greetings or help with the luggage during checkout. Not a make a make or break thing, particularly given the wonderful location of the hotel, but it’s the little details that count. At check-in, I required assistance with translation to understand what my taxi driver was saying and I found the interaction very frustrating. I explained to the gentleman at the check-in that I simply required translation and he seemed somewhat bothered by this rather than being helpful. Overall, the location makes up for the minor details, but it was worth noting for other travellers.
Raika
Stayed 1 night in Oct 2024