I read about the poor condition of their business rooms, so I booked one of their superior rooms when I first stayed for one night: it was 'dated' but in reasonable condition with a shower only.
On that basis, when returning to the capital after two weeks on the road, I booked a superior room again. The check-in experience was poor. I was given a superior room, (as per photo), and asked to change room. I was told by the receptionist, whom checked me in, that they were full and I could change rooms the following day to a better superior room - by the way, they are all 'dated' and in poor condition.
I ordered room service and the pizza and the sautéed potatoes were not cooked: the restaurant manager came to my room and 'as a solution' offered to take it away and remove them from my bill: at check-out, I found the potatoes on my bill...I had to explain this to the 'grumpy' receptionist: she begrudgingly removed them from my bill.
The laundry...don't get me started: DO NOT get your laundry done here. They charge a lot more than other hotels...my clothes, (mainly shirts), were still stained with dirt!
I hear you say..."Why not speak with a manager?"
From the time I checked in, I was told there was no duty manager...on a busy weekend!
I left numerous messages for a manager to call me anyway, once they were on duty. I checked out on a 'week day' and I still was not contacted by a manager.
The reason the hotel's customer experience is so poor, is because of poor management!
