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"always great place to stay"

"The hotels reception staff and the room itself was amazing, albeit when using the glass lift, areas of the hotel seriously need cleaning. As it was a special occasion (hubby's milestone birthday), we'd book to dine in the Marco Pierre White Steakhouse Bar & Grill which we were exceptionally disappointed in and certainly WOULDN'T recommend dining in there. Not only had they run out of fillet steak (first quarter of the menu), then we heard they'd run out of sirloin steak when another couple came to order - this is meant to be a steakhouse. The sirloin I was served had been overcooked and was chewy and we would have had a better meal from the other hotels less expensive Bistro or the nearby pub. The waiting staff could also learn how to lay a table and I had to go to three tables to find a full salt cellar ! I don't know how they hold onto this franchise as I certainly wouldn't book to dine at another one? We ate out the second night. "

"Great breakfast, coffee and service "

"The shape of the whole building is like a cruise ship. Also the view from the room is great, an excellent neighborhood "

"The food in the restaurant was excellent "

"Booking this holiday with Expedia turned out costly for us, we booked this hotel as it was dog friendly but when we arrived and they saw our dog they was you haven’t booked a dog but there was nowhere to prebook on the Expedia site. We didn’t mind paying £15 per night for dog but they also charged us £20 per night for having to change our room "

"Very short overnight stay; wish we could stay longer but off to Normandy on Brittany Ferries. Enjoyed the restaurant for dinner and drinks"

"Everything was perfect. The breakfast was especially lovely and well priced. The breakfast manager in particular was a star. Under refurb right now, but noise was at a minimum and entry still very clean and the alternatives for bar and restaurant well chosen and efficiently run. Organised and efficient, clean and comfortable."