6/10 Okay
Yoshiko
Travelled with family
29 Jan,2025
Liked: Property conditions & facilities
Disliked: Staff & service
Pros:
• Stunning architecture with a white exterior and exotic dome-shaped roofs. The hotel features plenty of balconies, terraces, and bars, perfect for relaxing with your favorite drink.
• A relaxing and enjoyable poolside experience.
• Excellent breakfast with a wide variety of high-quality food.
• Fantastic location surrounded by numerous bars and tapas restaurants.
Cons:
• Insufficient information provided during check-in, such as the WiFi password and details about breakfast timing and location.
• Housekeeping services were often delayed, usually arriving around 2 PM, which was inconvenient. Additionally, coffee sachets and creamers were frequently not restocked.
• Unstable WiFi, particularly at the poolside, balconies, and terraces.
• Shower amenities, like the body soap and hair conditioner, were in pump bottles that didn’t function properly.
We stayed at this hotel in January 2019, and the service was noticeably better back then. While we still love the hotel’s atmosphere and the high-quality breakfast, the service now requires significant improvement.
Yoshiko
Stayed 7 nights in Jan 2025