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HS HOTSSON Hotel Acapulco

3.5 star property
Beachside hotel to enjoy 4 outdoor swimming pools and a sand beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Property amenity
In-room safe, iron/ironing board, free WiFi, bed sheets
Poolside bar
Exterior
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rainfall showerhead
Hairdryer
Cable channels
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

In-room safe, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rainfall showerhead
Hairdryer
Cable channels
Iron/ironing board
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

In-room safe, iron/ironing board, free WiFi, bed sheets

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Jetted bath
Hydromassage showerhead
Rainfall showerhead
  • 81 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

In-room safe, iron/ironing board, free WiFi, bed sheets

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
TV
2 bedrooms
Jetted bath
Hydromassage showerhead
  • 233 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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8.0 out of 10, Very good, (1173)
The price is S$141
includes taxes & fees
2 Dec - 3 Dec
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About the area

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Galerías Acapulco - 8 min walk - 0.7 km
  • Condesa Beach - 8 min walk - 0.7 km
  • Parque Papagayo - 15 min walk - 1.3 km
  • Papagayo Beach - 17 min walk - 1.4 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Bar 26 - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

Hotel located in Costera Acapulco
At HS HOTSSON Hotel Acapulco, you can look forward to a poolside bar, a terrace and dry cleaning/laundry services. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with 2 bars and a 24-hour gym.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a local area shuttle
  • Express check-in, tour/ticket information and smoke-free property
  • Luggage storage, meeting rooms and ATM/banking services
Room features
All 506 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Balconies, cable channels and daily housekeeping

All-inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 150 per night)
  • Valet parking on site (MXN 150 per night)
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 385 for adults and MXN 199 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 385 for adults and from MXN 199 for children
  • Self-parking fee: MXN 150 per night
  • Valet parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Does HS HOTSSON Hotel Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is HS HOTSSON Hotel Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at HS HOTSSON Hotel Acapulco?

Self-parking is available for MXN 150 per night. Valet parking is available for MXN 150 per night. Limited spots are available.

What time is check-in at HS HOTSSON Hotel Acapulco?

Check-in start time: 3 PM; check-in end time: 6 AM. After-hours check-in is not available.

What time is check-out at HS HOTSSON Hotel Acapulco?

Checkout is at noon.

Are there all-inclusive benefits at HS HOTSSON Hotel Acapulco?

Some rate plans available at this hotel are all-inclusive.

Where is HS HOTSSON Hotel Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the city centre and within a 5-minute walk of Plaza Bahia and Diana Galleries Mall. Playa El Morro and Condesa Beach are also within 10 minutes.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres, Manchaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

JUAN, NEWTOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all my needs

10/10 Excellent

GUADALUPE

Stayed 1 night in Oct 2023

8/10 Good

ana

Liked: Staff & service
Mayor limpieza en las zonas comunes y elevadores
Stayed 2 nights in Oct 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Etna

Stayed 3 nights in Sep 2023

10/10 Excellent

Marcos

Stayed 16 nights in May 2023

8/10 Good

William R

Stayed 5 nights in Sep 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 6 nights in Sep 2023

6/10 Okay

Guga

Liked: Staff & service
Stayed 6 nights in Sep 2023

4/10 Poor

Raul, North Providence

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Stayed 10 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Stayed 4 nights in Aug 2023

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Yuridya

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Ruben

Disliked: Staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

MARIA

Stayed 7 nights in Aug 2023

8/10 Good

Greg Mizael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta inovar muebles
Stayed 3 nights in Aug 2023

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Stayed 3 nights in Aug 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Luis

Business traveller, Travelled with partner
Disliked: Staff & service
check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out. not a nice experience
Stayed 1 night in Jul 2023

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Stayed 2 nights in Jul 2023

2/10 Terrible

Hugo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.
Stayed 2 nights in Jul 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in May 2023

4/10 Poor

Ender

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all , I didn’t like the fact that the employees there do not care about their guests. They have attitudes. The bar at the pool stopped serving drinks before the closing time. The food was horrible. The Italian restaurant made us wait 2 hrs and 32 minutes after been seated to serve us the main meal. And to top it of my room’s ac was not working properly the first day. On the last day my security box didn’t want to open and the front desk didn’t didn’t answer my call. I had to come down twice from room 2514 to get help. I almost missed my flight. Will never stay here again.
Stayed 3 nights in Jul 2023