United Arab Emirates Waterpark Holidays

I stayed at the property for a month for work. The staff made me feel at home always happy to help. I am a vegetarian and the chef would made a special meal for me. The hotel is close by the Dubai Internet city Metro station. I look forward to returning to the hotel.

The hotel is in a good location, especially if you like Dubai Marina. However, it’s very outdated — the rooms no longer feel like they belong in a 5-star hotel. Staff are friendly and do their job well (which is common in Dubai), but don’t expect a true 5-star experience. The rooms, bathrooms, and furnishings are extremely old-fashioned and clearly need renovation. Most of the guests are low-budget family tourists, and the overall guest profile is quite low. For example, I was charged a 500 AED deposit at check-in, but the minibar in the room was completely empty. I asked why and requested it to be filled especially since I had paid a deposit but the hotel refused. Despite mentioning that I was an Expedia VIP guest, they didn’t offer any room upgrade. In fact, it felt like they gave me one of the worst rooms on purpose. I believe they assign worse rooms specifically to Expedia guests.

They really earned their five stars

I love this hotel - amazing customer service and very clean. Made my honeymoon in Dubai so comfortable

I added my niece to my reservation for my birthday after booking and was unaware of the guess fee. I called the hotel staff in advance to advise them that she would be accommodating me. If I would have added her to my Expedia reservations, there would not be a fee. The room sleeps 4 and there was only 2 of us. I had to pay an additional 200AED for my niece.

They really earned their five stars

The hotel is in a good location, especially if you like Dubai Marina. However, it’s very outdated — the rooms no longer feel like they belong in a 5-star hotel. Staff are friendly and do their job well (which is common in Dubai), but don’t expect a true 5-star experience. The rooms, bathrooms, and furnishings are extremely old-fashioned and clearly need renovation. Most of the guests are low-budget family tourists, and the overall guest profile is quite low. For example, I was charged a 500 AED deposit at check-in, but the minibar in the room was completely empty. I asked why and requested it to be filled especially since I had paid a deposit but the hotel refused. Despite mentioning that I was an Expedia VIP guest, they didn’t offer any room upgrade. In fact, it felt like they gave me one of the worst rooms on purpose. I believe they assign worse rooms specifically to Expedia guests.

I love this hotel - amazing customer service and very clean. Made my honeymoon in Dubai so comfortable