Australia - New Zealand and the South Pacific Spa Holidays

Upon my arrival, I was greeted in a courteous and timely manner. However, during my first night, the fire alarm was triggered, and it became apparent that the staff was unaware of the situation. This caused significant confusion, with guests congregating in the lobby. Despite the commotion, the staff continued with check-ins and failed to communicate effectively with those of us who had evacuated the building. The following day, I inquired as to why the apartment hotel did not provide knives, making it difficult to prepare meals. It seems essential to have a sharp knife, particularly if guests are expected to cook. One of the primary reasons I chose this hotel was to save on dining expenses, and this was a major inconvenience. Additionally, I noticed that the website stated a late check-out option was available "subject to availability" and free of charge for an extra hour. However, when I requested this, I received a generic response stating that I would need to pay a \$30 fee, despite the website's conflicting information. This discrepancy left me somewhat disappointed.

I enjoyed the proximity to lots of restaurants and shops.

It could have been better - the jug wasn't working. The water pressure in the shower was non-existent, and there was a lot of construction noise going on. Not the best experience.

It was the perfect stay, staff were fantastic, room was clean and tidy, facilities were great and the location right on Southbank was fantastic and enjoyable....

Really friendly and helpful staff. There were a few little things like remote not working in the room which when that is how you find out the dinning options etc was frustrating also the shower was broken. Only 1 of the shower heads worked. Luckily my partner knew how to fix it but just not something you expect in place you pay sp much for.

It was the perfect stay, staff were fantastic, room was clean and tidy, facilities were great and the location right on Southbank was fantastic and enjoyable....

I enjoyed the proximity to lots of restaurants and shops.

Really friendly and helpful staff. There were a few little things like remote not working in the room which when that is how you find out the dinning options etc was frustrating also the shower was broken. Only 1 of the shower heads worked. Luckily my partner knew how to fix it but just not something you expect in place you pay sp much for.

Very close to city cbd , easy to get around

I enjoyed the proximity to lots of restaurants and shops.

Upon my arrival, I was greeted in a courteous and timely manner. However, during my first night, the fire alarm was triggered, and it became apparent that the staff was unaware of the situation. This caused significant confusion, with guests congregating in the lobby. Despite the commotion, the staff continued with check-ins and failed to communicate effectively with those of us who had evacuated the building. The following day, I inquired as to why the apartment hotel did not provide knives, making it difficult to prepare meals. It seems essential to have a sharp knife, particularly if guests are expected to cook. One of the primary reasons I chose this hotel was to save on dining expenses, and this was a major inconvenience. Additionally, I noticed that the website stated a late check-out option was available "subject to availability" and free of charge for an extra hour. However, when I requested this, I received a generic response stating that I would need to pay a \$30 fee, despite the website's conflicting information. This discrepancy left me somewhat disappointed.